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How to partially refund an item


Give the customer part of their money back for a product which they have purchased without affecting current inventory levels.


  • Retail POS for Mac or PC


  1. Click Sales History
  2. Search for the Sale to partially refund
  3. Click Sale to expand
  4. Click Return Items
  5.  In Sell Screen click the search bar
  6. Search for the same product
  7. Add this product to the Sale
  8. Click on the new product
  9. Click Price 
  10. Edit the price so that the amount is the amount the customer wants refunded
  11. Click Exchange
  12. Select a payment type
  13. Click Complete Refund
  14. Click Complete Sale


Additional Information

Retrieving Sales Through the Sales History

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