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Why does my customers loyalty balance not match?


Why does the customers loyalty show a balance of 0.00 but have a different figure under 'BALANCE'?



  • Retail POS for Mac or PC
  • Retail POS on iPad 


The customer had accrued a loyalty balance before the loyalty was disabled for them. When loyalty is disabled, the customer still retains the loyalty earned but will display a balance of 0.

The customers loyalty balance will be added back once loyalty has been re-enabled for them.

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