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Lightspeed Payments FAQ

Lightspeed Payments is Lightspeed's integrated payment processor. With Lightspeed Payments, you can accept various payment methods directly within your Lightspeed Retail (X-Series) POS, including credit and debit cards and contactless payments. Lightspeed Payments also provides features and services like integrated reporting and chargeback management. Lightspeed Payments is designed to simplify payment processing and streamline the checkout experience for your customers.

Account management

  • Lightspeed Payments is a payment processor designed for Lightspeed POS. Unlike other payment processors, Lightspeed Payments integrates with Lightspeed POS, allowing you to manage your business and transactions in one seamless Lightspeed experience.

  • Before you can process card payments with Lightspeed Payments, you will need to submit an application. Contact our Sales team to receive a link to the application via email. Lightspeed's underwriting team is legally required to collect certain information about your business and follow due process before we can approve your application and set up your account with Lightspeed Payments.

  • No. Lightspeed Payments does not integrate with any other payment processor or POS system.

  • To make changes to your legal business name or tax information, or in the event of ownership changes, you must complete a new Lightspeed Payments application. For more information, contact your Sales Account Manager. If you want to change the bank account associated with your Lightspeed Payments account, contact payments.documents.retail@lightspeedhq.com.

  • To provide industry-leading support and technology and keep your business running smoothly, we’re unifying Lightspeed Retail and Lightspeed Payments. Merchants using non-Lightspeed Payments solutions will be charged a monthly third-party processing fee. To avoid this processing fee, submit a Lightspeed Payments application to switch from your current processor before the end of your notice period. If you have any questions about these changes, contact your Sales Account Manager.

  • For assistance with troubleshooting or questions about Lightspeed Payments, contact Lightspeed Support via chat or phone.

  • In the event that you need to cancel your contract with Lightspeed Payments, please contact your Sales Account Manager.

Hardware

Processing transactions

  • By default, most major credit cards are accepted and automatically enabled for use with Lightspeed Payments.

  • If a customer was double-charged by mistake, you can refund one of the original transactions in the POS. If you believe a system error led to the duplicate charge, contact Lightspeed Support.

  • To process payments manually, follow instructions for taking payment for a Card Not Present sale.

  • Once a refund to a customer's credit card has been initiated, the cardholder can expect their funds to settle into their account in 2-7 business days, depending on their bank's policies. 

Reporting

  • In the merchant portal, you can find two reports available for Lightspeed Payments merchants:

    • Payments provides an overview of all payment transactions made with Lightspeed Payments. Users can search for transactions by date, the last four digits of the card number, or payment ID.
    • Payouts allows you to track when your transactions are processed and funded into your bank account.
  • To understand how to read your Lightspeed Payment reports, visit our Using the Lightspeed Payments merchant portal in Retail POS (X-Series) article.

Batching and deposits

  • In general, settlements are deposited into your bank account two business days after the original transaction. However, a number of circumstances can affect this timeline. For more information on deposits, see our Getting paid article.

  • If you suspect a fraudulent transaction was processed in your store, immediately contact Lightspeed Support. While preventing fraudulent transactions is not always possible, we recommend taking proper precautions. Read our Preventing chargebacks article to learn more.

  • To change the bank account associated with your Lightspeed Payments account, contact payments.documents.retail@lightspeedhq.com.

Chargebacks

  • A chargeback occurs when a cardholder disputes a debit or credit card transaction on their account and the cardholder's bank reverses the transaction. Once a customer opens a dispute, the disputed funds and a chargeback fee are immediately debited from the merchant’s account. For more information, see our Guide to the chargeback process article.

  • Once a cardholder has opened a dispute, our Lightspeed Payments team will reach out to you via email to discuss your next steps. To dispute the chargeback, you will need to provide evidence that the charge is legitimate. Our Lightspeed Payments team will walk you through the chargeback process.

  • Chargebacks are a normal part of credit card processing, and it is difficult to avoid them entirely. However, maintaining PCI compliance and taking preventive measures in your daily business practices can significantly reduce the number of chargebacks you receive. For a list of preventive measures you can take to reduce customer disputes, see our article on Preventing chargebacks.

  • If a dispute is opened against you, the Lightspeed Payments team will contact you via email to discuss your next steps. You can choose to dispute or accept the chargeback. For more information on managing chargebacks, see our article Managing chargebacks.

PCI compliance

  • The hardware and software provided by Lightspeed Payments is PCI compliant. However, you will need to take some steps to ensure you handle sensitive card information securely. For more information about PCI compliance and protecting customer payment information, see our Understanding PCI compliance article.

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