When you connect your Retail POS catalog to Lightspeed eCom (E-Series), all your products are immediately synced and displayed in your online storefront.

You can manage product availability in eCom by adding and hiding products:

• Add new products to your POS catalog and make them available for selling and showcasing online.
• Hide products from eCom, while keeping them for retail sales.
• Activate previously hidden products back to selling and showcasing online.

Adding or activating/deactivating a product for eCom controls its visibility not only on your website but also across connected sales channels like Facebook, Instagram, and other platforms where your online catalog is integrated.

Adding new products to eCom

Retail POS is the system of record for your online catalog, meaning that you add new products from POS, whether you want to sell them online or in-store.

Adding or deleting products from POS will also add or delete items from eCom.

To create a new product that you want to sell/showcase online:

1. Add a new product in Retail POS.

2. Under the Product categories section, check the Sell online on Lightspeed eCom box:

   

3. (optional) You can make the product available for online sale only by unchecking the Sell on point-of-sale box.
4. Complete adding new products and click Save.

You can hide products that you’ve added to eCom from your online storefront, while keeping them available for retail sales. Later, you can always activate hidden products to start selling and showcasing them online.

You can check where you sell products in the Channels column on the product catalog page:

Activating or deactivating products in bulk in eCom

You can choose which products to sell and showcase online by activating or deactivating them directly in Retail POS. Each product can be set to be available on one of the channels:

• In-store only
• Online only
• Both in-store and online

From Retail POS, you can enable or disable products to show in your online storefront. The fastest way to make dozens of products visible in your online storefront is to enable them in bulk.

To activate or deactivate products in bulk for eCom:

1. From your Retail POS, go to Catalog > Products.
2. Select the products you wish to activate or deactivate using the checkboxes.

3. (optional) To see all products on a specific channel, filter them with the Channel status filter. Select the status—Active means that the products appear on the channel, Inactive means that products do not appear on the channel. Then select the channel—In-store or Online store. For example, you can select all products that currently do not appear in your online storefront:

   

4. Click Choose an action at the top of the page and select Activate products on channels or Deactivate products on channels:

   

5. Select the channels (In-store and/or Online store) where you wish to either activate or deactivate the selected products, then click Activate on channels or Deactivate on channels.

   

Changes will be applied automatically and the product activated or deactivated in eCom. The Channels column on the Catalog page will be updated to show where the product is currently available.

If you manage your product catalog via spreadsheet, product online status is included in product exports and can be edited in spreadsheets.

Activating or deactivating individual products in eCom

In Retail POS, you can enable or disable individual products to appear in your online storefront.

To activate or deactivate individual products in eCom:

1. Navigate to Catalog > Products.
2. Locate the product you wish to activate or deactivate, using the filters if necessary, and click the arrow next to the checkbox to expand.

3. Click Manage Channels in the menu on the right:

   

4. Click the In-store or Online store toggles to activate or deactivate the product, depending on where you wish the product to be available:

   

Changes will be applied automatically and the product activated or deactivated in eCom. The Channels column on the Catalog page will be updated to show where the product is currently available.

After activating products to sell and showcase online, you can edit items linked to eCom.

What's next?