The import request form is for import requests only. For other inquiries, contact Support. Communication with the Retail Imports team is only available via email. There is no direct phone line or callbacks. If you have any questions, reply to the ticket you created and a Retail Imports team member will respond as soon as possible.

Fill out the form below to have your products, customers, or supplier files imported. Before submitting your request, please ensure you have followed the steps to format your import files and prepare your import request before uploading.

The team can assist with the following imports. Click each item to learn more about preparing your data before submitting.

• Products, including deleting products
• Product categories
• Product codes
• Images
• Suppliers
• Voiding gift cards or sales
• Tax categories
• Customers, including deleting customers
• Customer-specific tax rates
• Store credit
• On account limits
• Loyalty balances

After updating your file, save your changes and then add or drop the file into the Attachments box at the end of the form below.

When filling out the Import Category field, note that Product attributes are product categories, brands, and suppliers. Customer attributes are store credit and Loyalty.