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Setting up email notifications in eCom (E-Series)

Lightspeed eCom sends three types of email notifications: an email to your customers about their order, admin notifications to your company email, and automated marketing emails to your clients. You can adjust what notifications to send.

You can also customize your template design by adding your brand logo and changing senders’ name in the emails.

Enabling or turning off email notifications

All email notifications in your store are enabled by default. That includes both emails that are sent to shoppers and to your company email.

For example, if you don’t want to receive a copy of all emails that are sent to customers, you can turn that option off.

To enable or turn off email notifications:

  1. Open the eCom Admin Panel by going to Setup > Apps > Lightspeed eCom and clicking the Open in a new tab icon. eCom-admin-panel.png
  2. In the menu on the left, hover over Settings, then select Notifications.
  3. Turn toggles on or off near the email you want to change. customer-marketing-emails_eCom.png
  4. If you don’t want to receive a copy of customers’ emails, scroll down to Admin notifications and turn off the Receive copy of all customer notifications toggle. email-admin-notifications_eCom.png

You can re-enable any email notifications at any time.

Changing the sender's name in customer email notifications

When customers receive email notifications from your store, they will see your store name as the sender's name and the email you used to log in to Retail POS as the sender's email. You can change this information to help customers better identify you.

  1. Open the eCom Admin Panel by going to Setup > Apps > Lightspeed eCom and clicking the Open in a new tab icon.
  2. In the menu on the left, hover over Settings, then select Notifications.
  3. Scroll down to the Sender’s name and email address section and click Edit. sender-name-email_eCom.png
  4. Enter the name that you want customers to see when they receive your emails. You can also edit the email address you want to send your notifications from, but updated addresses must be on your custom domain as email services do not allow use of their addresses to send emails from third-party services.
  5. Save the changes.

Adding logo to emails

You can add your company's logo to email notifications. A logo can help personalize your emails and build your brand.

To upload or change a logo in your mail notifications:

  1. Open the eCom Admin Panel by going to Setup > Apps > Lightspeed eCom and clicking the Open in a new tab icon.
  2. In the menu on the left, hover over Settings, then select Notifications.
  3. Scroll down to the Logo section. email-logo_eCom.png
  4. Click Upload Logo or Change Logo.
  5. Upload your store logo. The changes will be autosaved.

The logo will appear in all customer notifications. It will be displayed in the top right corner of the email.

order-email-logo_eCom.png

Changing company information in emails

Company info includes store name and email, physical address and phone number, link to your store website, and links to your social media accounts. This information is taken from your store settings. It's displayed at the bottom of your email notifications.

email-company-details_eCom.png

To change or update the company info displayed in emails:

  1. In Retail POS, go to the Online tab > Settings. In the General tab, scroll down to the Company address section.
  2. Change information about your store’s name, address, phone, or social media in the corresponding fields.
  3. Save the changes.

After you save the changes, the updated info will be displayed in all customer notifications.

Changing the company address may affect shipping settings. If you use real-time rates, carriers will calculate shipping rates based on where you are shipping from.

What's next?

Editing products linked to eCom

Edit product info in Retail POS, some online settings in eCom Admin Panel.

Learn more

Adding and deleting products linked to eCom

After activating products to sell online, add new products to your online store.

Learn more

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