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Activating products to sell online

When you connect your Retail POS catalog to eCom (E-Series), all your products are synced immediately and Retail POS becomes the system of record. However, your existing products do not appear in your online store automatically, you must activate products to sell online.

By doing so, you control the sales channels for products. You can make an item available for in-store, online, or both in-store and online purchase.

When you activate or deactivate products for eCom, they change visibility on your website and other sales channels (if applicable) like Facebook, Instagram, and any other platform where you added your store.

Activating or deactivating products in bulk for eCom

From Retail POS, you can choose what products to show in your online store. The fastest way to make dozens of products visible in your online store is to enable them in bulk.

To activate or deactivate products in bulk to sell with eCom:

  1. Navigate to Catalog > Products.
  2. Select the products you wish to activate or deactivate using the checkboxes. 
  3. Click Choose an action at the top of the page and select Activate products on channels or Deactivate products on channels. activating-products-bulk_eCom.png
  4. Select the channels (In-store and/or Online store) where you wish to either activate or deactivate the selected products, then click Activate on channels or Deactivate on channels. activating-channels-bulk_eCom.png

Changes will be applied automatically and the product activated or deactivated in eCom. The Channels column on the Catalog page will be updated to show where the product is currently available.

If you manage your product catalog via spreadsheet, product online status is included in product exports and can be edited in spreadsheets.

Activating or deactivating individual products for eCom

In Retail POS, you can also enable only select products to appear in your online store. 

To activate or deactivate individual products to sell with eCom:

  1. Navigate to Catalog > Products.
  2. Locate the product you wish to activate or deactivate, using the filters if necessary, and click the arrow next to the checkbox to expand.
  3. Click Manage Channels in the menu on the right. manage-channels_eCom.png
  4. Click the In-store or Online store toggles to activate or deactivate the product, depending on where you wish the product to be available for sale. manage-channels-instore-online-toggles_eCom.png

Changes will be applied automatically and the product activated or deactivated in eCom. The Channels column on the Catalog page will be updated to show where the product is currently available.

After activating products to sell online, you can add and delete items linked to eCom

What's next?

Adding payment methods in eCom

Connect a payment processor to start accepting payments online.

Learn more

Adding shipping and pickup methods in eCom

Add shipping options to sell online.

Learn more

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