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Setting up your Epson TM-m10 for iPad

The Epson TM-m10 is not supported via the Retail POS (X) for iPad.

What you'll need

Epson TM-m10

Front view of Epson TM-m10 printer.

Power cable

AC adapter and power cable.

Paper roll
  • Test roll included
  • Full rolls sold separately

Roll of printer paper.

Ethernet (LAN) cable*

Ethernet (LAN) cable.

*for Ethernet connections only

Setting up your TM-m10 for iPad

  1. Remove the back and bottom covers of your printer.

    Front and back views of the printer, with covers removed.

  2. If you're setting up your printer via Bluetooth, skip to step 3.

    For Ethernet (LAN) setups: Connect the Ethernet (LAN) cable to the back of the printer and to your router.

    Ethernet cable, with one end connected to the printer and the other end connected to the router.

  3. Connect the power cable to your printer.

    AC adapter plugged into printer.

  4. Connect the power cable to the AC adapter and an electrical outlet.

    AC adapter cord.

  5. Attach the bottom and back covers to your printer.

    Front and back views of the printer, with covers being reattached.

  6. Turn on your printer.
  7. Lift the gray latch to open the cover. Load the paper roll and close the cover.

    Printer with cover open and paper roll inserted so that it unrolls from the bottom, towards the user.

  8. Wait for the Status light to turn solid blue and for the other lights to turn off.

For your printer to establish a connection, make sure that the iPad's software is up to date. To view this, tap Settings > General > Software Update.

Connecting your printer to your iPad

  • Connecting your printer to your iPad with an IP address

    You will need the IP address to connect the printer to your iPad. To find this:

    1. Turn the printer off, then back on.
    2. Wait 10-15 seconds until the network configuration slip is printed.

    Once printed, you can connect the printer to the Retail POS (X) app.

  • Connecting your printer to your iPad with Bluetooth

    1. Open the Settings app on your iPad.
    2. Tap Bluetooth under General Settings.

      Settings
          page on the iPad, showing that Bluetooth is on.

    3. Ensure Bluetooth is turned on. The Bluetooth slider should be green and switched to the right. If the slider is to the left and gray, tap again to ensure Bluetooth is on.

      Bluetooth settings page on the iPad. The slider is green and emphasized.

    4. Tap the printer name to connect. The name of your printer should look like TM-m10-XXXXXX.

Connecting your TM-m10 to Retail POS

  1. Open the Retail POS app and tap the Menu icon (☰).
  2. Select Settings > Hardware.
  3. Under Receipt printers, tap Add a printer.

    Hardware Settings page with Add a printer emphasized.

  4. A modal will display to add your printer.
    • For Ethernet (LAN): Tap Find a printer that's ready to add and your printer will be listed under Connected printers. Select your printer. If your printer does not show up under Connected printers, tap Follow steps to connect and add a printer > Next.
    • For Bluetooth: Tap Follow steps to connect and add a printer > Next.

    Pop-up with options to Find a printer that's ready to add or Follow steps to connect and add a printer, with Follow steps to connect and add a printer option selected.

  5. Perform a hardware self-test by following the on-screen instructions and tap Next.

    Pop-up listing steps required for the hardware self-test. 1. Connect the printer to a power source and leave it turned off. 2. Load paper into the printer. 3. If the printer has a Feed button, press and hold it, then turn on the printer.

  6. Once your hardware self-test receipt prints, tap Next.
  7. Select your printer brand (Epson) and printer model (TM-m10), then tap Next.

    Select your printer pop-up with Epson and TM-m10 selected.

  8. Select your printer's connection type and tap Next.
    • Select Ethernet for Ethernet (LAN) connections.
    • Select Bluetooth for Bluetooth connections.

      Pop-up asking for you to select the connection type.

  9. Under Connected printers, you will see your TM-m10 printer listed. Tap Add Printer.
  10. If you're setting up your printer via Ethernet (LAN), skip to step 11.

    For Bluetooth setups: Your iPad will ask you to select a Bluetooth accessory. Tap on your printer's name. There may be a delay before seeing your printer's name. Pop-up displaying printer name.

  11. Your printer is now connected to Retail POS. You can choose to rename your printer, perform a Test print, or tap Finish.

    Pop-up confirming that the printer has been successfully connected.

Connecting the cash drawer (optional)

The cash drawer connects to your receipt printer. It is triggered to open when you finish a cash or check sale and the printer prints the receipt. A manager or admin can also manually open the cash drawer directly within Retail POS.

To set up the cash drawer:

  1. Open the Retail POS app.
  2. Tap the Menu icon (☰) to open the sidebar.
  3. Tap Settings and choose Hardware.
  4. Select the printer you want to attach the cash drawer to.
  5. Plug the RJ12 connector cable into the receipt printer.
  6. On the printer settings page, toggle the Cash drawer enabled setting to On.
  7. Toggle the Open cash on sale setting to On.

Printing a test receipt

Now that your Epson TM-m10 is installed, you can start using it to print your receipts in Retail POS.

To perform a test print:

  1. Tap the Menu icon (☰) to open the sidebar and select Sales History.

    Sales History screen, showing most recent sales.

  2. Tap a sale to expand it.

    Sales History screen with most recent sale expanded and additional information displayed.

  3. Tap Print receipt.

    Sales History screen with sale expanded and Print receipt button emphasized.

  4. Select the receipt template you’d like to use and tap Print.

    Pop-up asking to Choose a receipt template and Print the receipt.

This will take you to the print preview screen. If the TM-m10 is not your default printer, tap Change to select it from the list.

What's next?

Supported hardware

Explore all hardware supported for use with Retail POS.

Learn more

Using the Retail POS sell screen

Learn how to access and use the sell screen.

Learn more

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