Available to merchants selling to customers in the EU.

You are responsible for complying with all applicable laws and regulations. Consult with your own legal counsel for requirements governing your specific circumstances. Information provided in the help center is for general informational purposes only and should not be considered legal advice.

As of September 27, 2026, merchants selling to customers in the EU through an online shop are required to display the harmonized legal-guarantee notice on their website. If producers have shared information on certain commercial guarantees of durability they offer on products you sell, you are also required to display associated GARAN labels so customers can easily identify applicable products. Learn more on the European Commission’s website.

Enabling EU guarantee notices and GARAN labels for eCom

You can enable EU guarantee notices and GARAN labels for individual items covered by an extended guarantee in your Lightspeed eCom store. You are responsible for determining which products are eligible for GARAN labels.

To enable EU guarantee notices and GARAN labels in your eCom store:

1. In Retail POS, navigate to Online > Settings.
2. Click the Online store tab.

3. At the bottom of the page, toggle on Display EU guarantee notices and labels.

   

4. Click Save changes.

You must activate the EU legal guarantee notice to display it in your store. GARAN labels must be generated per eligible product to display on the product page.

Activating the EU legal guarantee notice for eCom

After you enable EU guarantee notices and GARAN labels in Retail POS, you must activate the EU legal guarantee notice to make it available in your eCom store. The official notice can’t be edited, as its content and design are determined by EU law.

To activate the EU legal guarantee notice in your eCom store:

1. Navigate to Online > Overview > Go to eCom (E-Series) to open your eCom admin.
2. Click Settings > Legal.

3. In the Legal pages and policies section, toggle on EU legal guarantee notice.

   

4. (Optional) Click Edit to preview the notice template. At the bottom of the page, click Change page title and address to update the page title and URL address.

A link to the EU legal guarantee notice will display in your site footer, under the order total on the checkout page, and on the customer account page. Customers can click the link to view the notice and scan a QR code or click a link that leads to the Your Europe portal for more information about legal-guarantee rights.

The EU legal-guarantee notice will also be attached to order confirmation emails as a PDF.

Updating email templates to include EU legal-guarantee notice text

If you've previously edited your email notification templates, the default EU legal-guarantee notice text may not appear in your order notification emails. If so, you can update your custom code:

1. In your eCom admin, navigate to Settings > Notifications.

2. In the Customer order notifications section, click Edit next to Order confirmation.

   

3. Click Edit HTML.

4. Add the following code after the <!-- Item list: end --> line:

    <!-- EU legal-guarantee notice : start -->
      <#if showEuGuaranteeNotice>
         <tr>
             <td align="left" valign="top" style="font-family:
      ${fontFamily}; font-size: 14px; line-height: 20px; color: ${colorText}; padding-top:
      20px; border-top: 1px solid ${colorBorder};">
                 <strong><@rosetta.message
      key="OrderConfirmation.legal_guarantee" /></strong>
             </td>
         </tr>
      </#if>
      <!-- EU legal-guarantee notice : end -->

5. Click Save and close.

Generating EU GARAN labels for eligible products in eCom

After enabling EU guarantee notices and labels in your eCom store, you can set up and automatically generate GARAN labels for applicable online products in Retail POS.

To set up and automatically generate a GARAN label for a product:

1. In Retail POS, navigate to Products.
2. Locate an eligible product and click the pencil (Edit) icon at the end of the row, or click the row to expand > Edit.

3. In the EU GARAN label section, toggle on Eligible for the EU GARAN label.

   

4. Enter the Brand/trademark, Model identifier, and Guarantee duration information (required).
5. Review the confirmation statement and check the box to confirm (required).
6. Click Save.

You can review GARAN label information in your eCom admin > Catalog > Products > product page at the bottom right side of the page, but edits must be made in Retail POS.

On the product page, at checkout, and on the customer account page, the nested GARAN label will display with the guarantee duration (in years).

Customers can click the nested label to view the guarantee period and and scan a QR code or click a link that leads to the Your Europe portal for more information about the commercial guarantee of durability.

The GARAN label will also be attached to order confirmation emails as a PDF.