While the Retail POS ShipStation integration isn’t region-specific, ShipStation only operates in certain countries and can only provide access to some shipping services. Review their supported regions and providers before setting up the ship from store feature.

You can offer shipping at the cash register using the Retail POS ShipStation integration. If you sell an item that isn’t in-store, or if a customer has purchased something they can’t take home, you can take payment, collect shipping info, and then fulfill the order in ShipStation.

Additionally, taxes will be calculated and applied, automatically accounting for differences in tax regulations between jurisdictions.

Connecting Retail POS to ShipStation

You can link your accounts from either Retail POS or ShipStation.

To connect from Retail POS:

1. From the main menu, navigate to Settings > Apps.
2. Click the Directory tab.
3. Find the ShipStation integration and click Connect.
4. You’ll be redirected to a setup page. You have two options:
   • Click I don’t have a ShipStation account > Create ShipStation account to make a new account, which will automatically establish the connection.
   • Click I have a ShipStation account > Connect ShipStation to log into ShipStation to establish the connection.

To connect from ShipStation:

1. From ShipStation, navigate to Settings > Selling Channels > Store Setup.
2. On the Store Setup page, click Connect Store.
3. Find the Retail POS (X-series) logo and click Connect.
4. Log into Retail POS to link it to ShipStation.

Once Retail POS and ShipStation are connected, in-store orders to ship will populate in ShipStation automatically. When you fulfill orders in ShipStation, the updated order status will sync back to Retail POS.

Orders from Retail POS are compatible with ShipStation automations. ShipStation will display Lightspeed as the source channel for Lightspeed orders.

Creating in-store shipments for individual items

To add a single item to an in-store shipment:

1. From the Sell screen, open a sale and add items to the purchase. If you add a customer to the sale, Retail POS will populate the order with their address info automatically.
   • If a sale item was set up with weights or dimensions, the info will be sent to ShipStation to calculate the price of shipping.
2. Click the product that needs to be shipped.
3. Under Fulfillment method, select Delivery. If you’ve added a customer, their contact and address information will be added to the order automatically. If you haven’t addded a customer:
   1. In the Add customer for the fulfillment field, add an existing customer or create a new customer.
   2. In the Delivery tab, under Shipping & billing address, click Add address.
   3. In the Add an address for this sale, input shipping address info.

   4. Click Save changes.

      

4. Complete the sale.

The purchase will automatically populate in the Orders page in ShipStation, where you can purchase shipping labels. Once you’ve processed the order in ShipStation, it will be automatically marked as shipped in Retail POS.

Adding an entire order to an in-store shipment

If you need to add an entire order to an in-store shipment:

1. From the Sell screen, open a sale and add items to the purchase. If you add a customer to the sale, Retail POS will automatically populate the order with their address.
   • If any items have weights or dimensions, the information will be sent to ShipStation to determine the price of shipping.

2. Click More actions > Mark all items for fulfillment.

   

3. From the Fulfillment method dropdown, choose Delivery.
4. Add a customer to the order and click Next.
5. If necessary, fill out the Shipping address information.
6. (Optional) Add a Fulfillment note.
7. Click Mark items for fulfillment.
8. Complete the sale.

The purchase will automatically populate in the Orders page in ShipStation, where you can purchase shipping labels. Once you’ve processed the order in ShipStation, it will be automatically marked as shipped in Retail POS.

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