What's new in Lightspeed Retail POS (X-Series)
Retail POS
Update
New sections on the Add and Edit product pages
The Add product and Edit product pages have been redesigned to improve navigation and streamline product information updates. Product information sections are now organized in overview tabs at the top of the page.
New
Assign all sale items to a single user
You can now assign all items in a sale to a single user at once, without having to individually click and assign each item in a sale. This ensures the correct staff member is recorded for all sales, regardless of who completes the transaction.
Update
Average cost retained when stock reaches zero
The Avg. Cost column in the Inventory report now shows a product's last recorded average cost, even when its Available to Sell quantity is zero. This improves your visibility on average cost and cost of goods sold (COGS) for reporting and audit purposes.
Lightspeed Payments
Update
AU
Payment requests now available in Australia
Lightspeed Payments merchants in Australia can now send payment links for deposits.
eCom (E-Series)
Update
Use store credit in store or online
Your customers can use their store credit balance to pay for purchases both in-store and online and can view their store credit balance and purchase history in their customer portal.
New
Add a blog to your website
You can now add an integrated blog to your eCom website (for example, store.company.site/blog) to help attract new visitors, build trust with customers, and support marketing initiatives. From the site builder, you can manage blog page sections, posts, custom links, SEO information, and other customizable settings.
New
EU
Manage customer withdrawal requests
As of June 19, 2026, merchants selling to customers in the EU and EEA are required to offer customers the right to withdraw. In eCom (E-Series), customers can request a full or partial order withdrawal through their customer account, confirmation email, or a withdrawal form on your site’s footer. Customer withdrawal requests are managed in Sales history by clicking the sale > eCom withdrawal requests tab > then void or refund depending on the order status.
Lightspeed Scanner
Update
iOS
Accept cash payments on Scanner
You can now accept cash payments while processing a sale in Lightspeed Scanner, with or without Lightspeed Payments.
Update
Frequently Bought Together product recommendations
When assisting customers on the shop floor or at checkout using Lightspeed Scanner, staff can view Frequently Bought Together suggestions in the app and add recommended products to the cart to help increase the average number of items sold per transaction.
Frequently Bought Together suggestions are calculated based on previous sales data and a prediction algorithm to automatically generate product recommendations that are most relevant to customers.
Integrations
New
New Klaviyo marketing integration
You can now connect Retail POS to Klaviyo to sync your customer data, build personalized communication with shoppers, and automate your email and SMS marketing campaigns.
Retail POS app
Update
Retail POS (X) versions 6.19.0 and 6.20.0 have been released
Technical improvements
- Deleting a product Quick Key in a custom folder on the Retail POS app no longer causes a layout issue.
- Reducing a sale amount during an over-payment no longer shows the Pay with saved card button while in refund mode.
- Certain Star receipt printers no longer print blank customer store credit sale receipts.
Security tip of the month
Tip
Don’t let scammers cash in on big events
Major events like international football tournaments create excitement that scammers often try to exploit. During popular tournaments, concerts, holidays, and other high-profile events, fraudsters often create fake websites, bogus ticket offers, suspicious streaming links, and “limited-time” promotions to trick people into sharing payment details, personal information, or downloading malware.
While consumers may be targeted by fake tickets or streaming sites, merchants face different risks. Scams can show up as unusual customer requests, chargeback fraud using stolen credit cards, or phishing emails disguised as trusted vendors, delivery companies, or payment providers.
It’s important to:
- Pause before acting on "urgent" requests: Scammers rely on false urgency to pressure you into making mistakes. Watch for phrases like “final notice” or “immediate payment required”, rushed refund requests, or last-minute shipping changes. Pause before clicking, refunding, paying, or changing an order.
- Scrutinize senders, links, and websites: Before entering login details, payment information, or business data, verify the source. Check the actual email address (not just the display name) and watch for small misspellings, extra characters, or links that lead to lookalike websites.
- Monitor for unusual order patterns: Be alert for mismatched billing and shipping addresses, multiple failed payment attempts followed by a success, requests to move communication or payments off-platform, and unexpected attachments from unfamiliar customers.
- Spot fake partnership or sponsorship offers: Scammers may pose as event organizers or influencers offering advertising, in-store promotions, restaurant tie-ins, vendor opportunities, or sponsorships around major events and festivals. Verify event organizers and ensure applications are legitimate before transferring funds.
If something feels too good to be true, overly urgent, or slightly off, double-check it through a trusted channel. A quick pause could save your business from costly fraud.
Information in this article is intended to provide general information, not legal advice. To determine specific requirements and best practices for your business, consult with your legal counsel. For details about Lightspeed’s privacy and security practices, visit the Trust Center.
What's new in the Help Center
New
Following security best practices to protect your business online
Understand common tactics scammers use can help protect you, your staff, and your customers from fraud.
New
Keeping your Retail POS account secure
Learn how to manage fraudulent communications, best practices for users and permissions settings, and what to do if you suspect your account may have been compromised.
Update
Understanding and managing the Sales history page
View sale details, return completed sales, reprint and email receipts, or retrieve and continue On account, layaway, and parked sales.