You can allow customers to provide their tax IDs at checkout in your Lightspeed eCom (E-Series) online store. For example, if you’re required to collect specific tax information in your country by law, or if you want to use tax IDs provided by customers to issue invoices.

For European merchants: If a B2B customer from another EU country enters their VAT ID when placing an order, the VAT reverse charge will be applied.

Asking for customers’ tax ID at checkout is available only in some countries.

To ask for customers’ tax ID at checkout:

1. In your eCom admin panel, go to Settings > Taxes & Invoices.
2. Scroll down to Settings.

3. In the business model settings block, specify who your customers are: Businesses and direct customers (B2B and B2C), Direct customers only (B2C), or Businesses only (B2B):

   

4. Click Save.
5. Enable the Ask for buyers’ tax ID at checkout toggle below.
6. The changes will be saved automatically.

That’s it! Now your customers can provide their tax IDs when placing an order in your online store.

The tax information block can contain one or several fields. The look of the block depends on:

• The country where your store is based (you specify it in Retail POS, Online tab > Settings > General > Store Profile)
• The country of your customer
• Whether your customer is B2B or B2C

This is how the tax information block may look at checkout:

Tax Information provided by customers will be saved in the order details in the eCom admin panel, in My Sales > Orders for your future reference. You can export it if you need by going to Mass update > Export on the page.