What's new in Lightspeed Retail (X-Series)
Lightspeed Retail POS
New
Import images in bulk with the product import tool
You can now include image URLs in your product import CSV files, eliminating the need for manual uploads or complex workarounds when building out your visual catalog. This is especially helpful for omnichannel merchants with an eCom (E-Series) store.
Update
Internal and customer-facing notes on the Edit service page
Track important information related to the service by creating internal notes for employees only, or customer-facing notes that are visible to the customer.
New
New time range filter on the Sales history page
Narrow sales results by a specific hourly time range within a day to find sales faster and reduce manual investigation.
New
New positive inventory adjustments reasons
You can now make both positive and negative inventory adjustments and capture the adjustment reason for improved auditing and reporting.
Two new positive inventory adjustment reasons have been added to the Adjustment reasons page:
- Stock found: Discovered inventory that was not previously counted.
- Sample for sale: Inventory that was used internally or as a sample and is now for sale.
When adding a custom inventory adjustment reason, you can now choose whether it’s a positive or negative adjustment.
Update
Capture shipping addresses for fulfillment sales
When creating unfulfilled sales for delivery, you can now add billing and shipping addresses to the sale. Billing or shipping addresses on file will be autopopulated but can be edited if required. If no address is on file, you must add one before continuing to payment.
Update
Breakdown case packs when receiving
While receiving a shipment of products with existing packaging relationships, you can view the relationship directly in the receiving workflow and decide how many items need to be divided. Your inventory will automatically be updated, ensuring products are available in quantities to sell immediately after receiving.
Update
Change to column order in customer list export file
The order of columns in the exported customer list spreadsheet has changed. Previously, customer_code was the first column, now the file starts with the first_name column. Please note the change to the column order before directly comparing to previous uploads. No columns were removed or added.
Update
Private apps replacing personal tokens for developer access
Private apps combine the ease of use of personal tokens with the security benefits of third party apps. You can now use private apps to grant developer access to Retail POS instead of personal tokens and restrict access to specific parts of Retail POS using scopes. Developers have access to expanded tooling through the developer portal.
Update
Connect Retail POS to your identity provider with SSO
If you use a centralized identity provider (IDP) and single sign-on (SSO) authentication to manage access across your business platforms, you can connect your identity provider to Retail POS to streamline processes and manage accesses all in one place.
Scanner app
Update
Android
Selling on Scanner for Android now in general availability
Selling on Scanner with Tap to Pay on Android is now available to all retailers in the US, Canada, Australia, UK, Ireland, and the Netherlands to help you complete sales wherever you are using your Android device.
Lightspeed Payments
New
Send payment requests for unfulfilled sales
Lightspeed Payments merchants can now send a payment request for a deposit or the full payment amount for unfulfilled sales. This feature allows your customers to pay their deposits via a secure online portal, giving you and your customers more flexibility when managing unfulfilled sales.
Update
Optionally include payment ID field in Payout report exports
You can now export the payment ID field when exporting Payouts reports from your Lightspeed Payments merchant portal. Note, if the Payment ID is not selected when preparing the export or if the data is not available, the field will be left blank in the export.
eCom (E-Series)
New
Product image enhancer on the Edit product page
Improve your product photos with the new Enhance images feature on the Edit product page in Retail POS. Using crop, image adjustment, filters, and AI-powered background removal features, you can create high-quality, on-brand product photos for your online store.
New
Show all store locations in one section of your site
When you have more than two stores, you can display all locations in a single site section instead of adding a new section for each location.
To use a multi-location layout, navigate to your eCom site editor > add a new section > choose Location > select a layout. You can set the address, opening hours, contact details, phone number, and email per location.
Update
Control how out-of-stock items appear in your online store
You can now control how out-of-stock products and their variations appear in your eCom online store, either as unavailable for sale, hidden from the storefront until they’re back in stock, or available to pre-order.
Update
Edit automated email notifications with the new visual editor
A new visual editor is now available for the Feedback request and Favorite products reminder emails, simplifying the customization of your automated email notifications. No coding is needed, but you can still switch to HTML editing for more advanced customization.
Integrations
New
New Lightspeed Payments mapping option in Quickbooks
When mapping Lightspeed Payments processing fees in Quickbooks, a new option to Prevent sync errors from negative balances allows closures with negative totals to sync without Lightspeed Payments fees. If this setting is enabled, these fees will need to be manually recorded in Quickbooks.
Retail POS app
Update
Retail (X) app version 6.11.0 has been released
- Preset gift card amounts can now be selected during a sale on the iPad register.
- Implemented the latest performance improvements and stability fixes for continued reliability and security for barcode scanning and payment processing with SumUp, iZettle, and Capture.
- Implemented general improvements to the Lightspeed Payments experience when using the Register app.
- Improvements made to the app’s color system for a more consistent visual experience across the register, settings, and menus.
- Updated the Schedule service calendar to display correct dates according to the set time zone.
- Resolved an issue where some successful terminal refunds were recorded as failed by the Register app on iPad.
Security tip of the month
Tip
Beware of ClickFix scams
ClickFix, a social engineering tactic that uses fake websites with "verification" or "CAPTCHA" popups, tricks users into running commands or code to secretly install malware on their computer.
How it works
- You open a link in a phishing email, click a malicious ad, or visit an unsafe website. The page might ask you to prove you're "not a robot" or "fix a page display issue", for example.
- The page instructs you to perform specific actions or run commands, like copying and pasting code into your Terminal or Command Prompt.
- Malware or other harmful programs are downloaded onto your computer.
Staying safe
- Always think before you click and follow security best practices.
- Never run commands on your computer because a website or popup tells you to, even if it looks legitimate.
- Report suspicious emails and unsafe websites.
Information in this article is intended to provide general information, not legal advice. To determine specific requirements and best practices for your business, consult with your legal counsel. For details about Lightspeed's privacy and security practices, visit the Trust Center.
What's new in the Help Center
Update
Syncing products from Shopify to Retail POS
Understand how product info syncs between Retail POS and Shopify.
Update
Printing or emailing sales receipts
Provide customers with receipts for their purchases.