The Lightspeed Payments merchant portal is a record of all payments processed through Lightspeed Payments, and the associated Lightspeed Payments merchant payouts.

Accessing the merchant portal

Only Admin users have access to the Lightspeed Payments merchant portal.

To access the Lightspeed Payments merchant portal, navigate to Reporting > Lightspeed Payments.

The Lightspeed Payments merchant portal can only be viewed by individual outlets. Select the relevant outlet from the Outlet dropdown and click Search.

Overview tab

The Overview tab is the default display for the Lightspeed Payments merchant portal. Here you can find an Account overview which details your account Balance and Last payout.

• Balance is the sum of transactions yet to be paid out
• Last payout is the value of the sum of transactions last paid out

To learn more about how you are paid with Lightspeed Payments for Retail POS, refer to our Getting paid with Lightspeed Payments guide.

Payments

Under the Payments header, the five most recent transactions will be displayed. These will denote the date and time of the transaction, as well as the transaction status, and transaction amount.

To view a list of all transactions, click View all payments to be taken to the Payments tab. You can also navigate to the payments page at any time using the Payments tab.

Payouts

Under the Payouts header, the five most recent payouts will be displayed. These will denote the date of the payout and the payout amount.

To view a list of all transactions, click View all payouts to be taken to the Payouts page. You can also navigate to the payouts page at any time using the Payouts tab.

Payments tab

The Payments tab displays an overview of your payments by time period (set to Today by default) which includes Net sales, Payments, Refunds, and Processing fees. The time period can be changed by selecting the desired time period from the date range drop-down.

Under Payments, you can filter the list of transactions by status (All, Successful, Refunded, Failed, or Cancelled) using the options at the top of the module.

You can also use the search bar to enter relevant keywords and click Search, and/or filter the results using the Filters drop-down to filter by Date or Status.

Payment details 

To view more information about a specific transaction, click the date and time hyperlink in the transaction line item to view the Payment details report. 

The Payment details report gives you an in-depth view of a specific transaction, including:

• Transaction date and time
• Payment Method
• Processor ID
• Timeline
• Authorized amount
• Captured amount
• Fee
• Device
• User
• Net amount
• Payment ID
• Order ID

Click the Order ID to link directly to its sale in Sales History, simplifying payment tracking.

Payouts tab

The Payouts tab displays a list of all payouts. These can be filtered by date using the Filter drop-down and sorted by clicking Date created and/or Amount to toggle between descending or ascending order.

Payout details

For more information about a specific payout, click the date and time hyperlink in the payout line item to view the Payout details report. 

The Payout details report gives you an in-depth view of the transactions included in that payout, including:

• Payout amount
• Payout status
• Date created
• Bank account
• Processor ID
• A summary detailing:
• Payments
• Refunds
• Fees

You can also find a list of every transaction and adjustment included in this payout. To see more details for a specific transaction, click the Payment reference link to access the Payment details report.

Documents tab

The Documents tab contains a list of all fee statements by month. Here you can download each fee statement by clicking the corresponding Download button.

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