For each payment method in your Lightspeed eCom store, you can add fees that appear at checkout. It can be a percentage of an order or a fixed amount. Once a customer selects the payment method with extra fees during checkout, the surcharge is assessed to the order total.

You can use payment-specific fees to cover extra spending. For example, cover transactional fees charged by your payment gateway or additional fee charged by your Cash on Delivery service.

The feature is only available in select regions.

To cover shipping costs, you can add a handling fee instead. Handling fees are applied to all orders regardless of the payment method.

Adding fees to a payment method in eCom

For each payment method in your eCom store, you can add a fee, or surcharge that will appear at checkout if a customer chooses that payment method. The fee sums up with the order total after all discounts. The fee always has your store’s standard tax rate applied to it, even if a product itself has a special tax rate. In addition to checkout, the fee is shown in customer order notifications, invoices, and order details.

Before adding payment method fee, make sure your payment provider or country law does not prohibit it. If that’s prohibited, consider changing product prices to cover extra spending.

To add a fee to a payment method:

1. From your Retail POS, go to Online > Settings > Payments.
2. Create a new payment method or click on an existing one.
3. Scroll to the Payment method fee and click Add payment method fee.
4. Enter the amount you want to charge. To charge a percentage instead of a flat amount, click on the dropdown and select %.
5. (optional) In the Payment instructions for customers, click Set payment instructions at checkout and add an explanation about why you charge fees. Customers will see your additional note at checkout.
6. Click Save.

That’s it. When your customers choose this payment method at checkout, the extra fee is added to the order total:

Removing fees from a payment method in eCom

You can remove fees from a payment method in your online store. After removing a fee, your customers won’t be charged extra when choosing the payment method at checkout.

To remove fees from a payment method in eCom:

1. From your POS, go to Online > Settings > Payments.
2. Click on a payment method you added surcharges to.
3. Scroll to the Payment method fee and click Remove fee.
4. (optional) If you had a brief explanation for fees, remove it from the Set payment instructions at checkout field.
5. Click Save.