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Understanding the Lightspeed eCom mobile app

With the Lightspeed eCom mobile app, you can manage your business from your iPhone or Android device. Download the app and log into your Retail POS (X-Series) account to get started:

The app allows you to manage both in-store and online sales. You can see how your business is performing, manage orders, edit products, and more. In-app notifications will let you know when a new online order is placed so that you can start fulfilling it.

Some app settings may not be available to merchants using third-party ecommerce solutions.

A preview of the Lightspeed eCom app.

Using the Lightspeed eCom app for in-store sales

When you download the Lightspeed eCom app and log into it with your Retail POS credentials, you can manage your POS settings and keep track of your store’s performance:

  • View reports: View revenue, gross profit, sales, and customer counts for your in-store sales. You can filter data by outlet or sales channel to see which outlets are more profitable and understand how your online business is performing.
  • View and manage sales: View a list of sales made in all your stores. You can filter data by date, customer, order status (like Requires fulfillment), and more. For example, filter sales by outlet and check which stores are generating more sales.
  • Manage orders: Search, filter, and sort orders. For example, you can filter by outlet to quickly access specific orders.
  • Manage customers: Edit your customers and customer groups.
  • Manage promotions: Create new promo campaigns.
  • View app user activity: View your staff’s app login history by tapping User activity.
  • Get help: Tap Get help to contact the Retail Support team.

Using the Lightspeed eCom app for online and in-store sales

When you download the Lightspeed eCom app and log into it with your Retail POS credentials, you’ll see several menu options that you can switch between to manage your outlets and online store.

The app provides more management options for Lightspeed eCom (E-Series). Some settings may be not available to merchants using third-party ecommerce solutions.

Within the app, you can:

  • Receive push notifications: Get notifications on your mobile device each time you receive a new online order or product review.
  • Set up your online store: Set up payment and shipping methods, add your business info, manage announcements on your website, and add product images. Take product photos with your phone or upload existing images.
  • Manage products in your online catalog: Add and edit product descriptions, with or without AI assistance. Add online-specific product features such as ribbons, subtitles, attributes, product-specific shipping methods, and SEO descriptions. Assign related products and set discount prices.
  • Manage product categories: Add or delete online-specific categories. Assign products to categories.
  • View and manage sales: Search, filter, and sort both in-store and online orders. For in-store sales, you can filter by outlet to speed up management. For online orders, you can change order statuses and assign tracking numbers.
  • Check abandoned carts: Check the list of abandoned carts in your online store.
  • View reports: View analytics on your store’s performance. Add selected metrics as mobile widgets.
  • Manage product reviews: View, publish, and delete reviews customers leave on products they’ve purchased from you. Activate or deactivate reviews for specific products.
  • Access eCom admin: Navigate to your eCom admin panel from within the app to access all online store settings.
  • Get help: Tap Get help to contact the Retail Support team.

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