With the Lightspeed eCom app, you can manage your business from your iPhone or Android device. Simply download the app and log in to your Retail POS account to get started:
Currently, the app's title says "eCom", but its functionality is not limited to online store. The app allows you to manage both in-store and online sales. You can see how your business is performing, manage orders, edit products, and so on. In-app notifications let you know when a new online order comes in to start fulfilling it.
Since Lightspeed eCom is Lightspeed’s native ecommerce solution, the app offers more management capabilities than it does for third-party ecommerce solutions.
The app supports the following OS versions:
iOS: Version 17 or later
Android: Version 11 or later
Using the Lightspeed eCom app for in-store sales
When you download the Lightspeed app and login to it with your Retail POS credentials, you will see several tabs that you can switch between to manage your outlets.
View reports. View revenue, gross profit, sales and customers count for your in-store sales. You can filter data by outlets or sales channels to see what stores bring you more profit and how your online business is performing.
View the list of sales. You can see all the sales in all your stores. You can filter data by date, customers, order status—like requires fulfillment, and so on. That helps you better understand what stores perform better.
Manage orders. You can search, filter and sort orders. For example, you can filter orders by outlets to quickly get access to specific orders.
Manage customers. You can edit your customers and customer groups.
Manage promotions. You can create new promo campaigns.
View the app user activity. You can see a history of app logins by your store members by tapping User activity.
Get help. Tap Get help to contact the Lightspeed support team.
Using Lightspeed eCom app for online and in-store sales
When you download the Lightspeed app and login to it with your Retail POS credentials, you will see several tabs that you can switch between to manage your outlets and online store.
The app provides more management options for Lightspeed eCom since it's Lightspeed's native ecommerce solution. That means, some settings might be not available for a third-party ecommerce solution.
Within the app, you can:
Receive push notifications. Get notified on your mobile screen each time you have an online order or a new product review.
Set up your online store. Add and edit payment and shipments methods. Add your business info. Manage announcements on your website. Add product images. Take a product photo with your phone or upload existing images.
Manage products in your online catalog. Add and edit product descriptions, with or without AI. Add online-specific product features such as ribbons, subtitles, attributes, product-specific shipping methods, SEO descriptions. Assign related products. Set discount prices.
Manage product categories. Add or delete online-specific categories. Assign products to categories.
Manage orders. You can search, filter and sort orders—both in-store and online. For in-store orders, you can filter them by outlets to speed up managing. For online orders, you can change order statuses and assign tracking numbers to online orders.
Check abandoned carts. You can check the list of abandoned carts in your online store.
View reports. View analytics on your store's performance. Add selected metrics as mobile widgets.
Manage product reviews. View, publish, and delete reviews customers left for the products they purchased from you. Enable or disable reviews for particular products.
Get access to your eCom admin. You can go to your eCom admin from here to get access to all online store settings.
Get help. Tap Get help to contact the Lightspeed support team.