A tracking number is a unique number assigned to shipments to help your customers get real-time updates about their online purchase on the carrier’s website.

When you sell online with Lightspeed eCom, you can add tracking numbers to either customer emails or invoices. Including tracking numbers in emails has its perks: buyers can click the Track your package link and be redirected to the carrier's website to see where their package is at the moment. For a better customer experience, it’s recommended to add a tracking number to emails:

Adding tracking number to emails through the Orders page in eCom

The most convenient way for customers to track their package is to get a direct link to a carrier’s website that they can click to see the live updates. 

To provide your customers with that clickable link, you can manually add tracking numbers to emails from your Lightspeed eCom admin. Once you add a number, a customer will receive an email with the tracking number and the Track your package link. When a person clicks the link, they are redirected right to the carrier website to see the current status of the delivery.

The tracking number is clickable only if you ship with real-time rates.

To add a tracking number to the notification email through the Orders page in Lightspeed eCom:

1. From Retail POS, go to the Online tab and click Go to eCom to open the eCom admin.
2. In the eCom admin, navigate to My Sales > Orders where you will find the list of online orders.
3. Find the order you want to assign the tracking number to.
4. Click Update next to the order and choose Mark as Shipped from the dropdown.

5. Select Shipped with tracking number, enter the number into the field, and click Mark as Shipped.

   

Adding tracking number to emails via the Lightspeed eCom app

Just like adding clickable tracking numbers to emails from your eCom admin, you can also perform the same task from the Lightspeed eCom mobile app. When assigning a tracking number through the app, you simply scan the barcode on your shipping label, reducing the chance of errors that may occur when entering the number manually.

Once you add a number, a customer will receive an email with the tracking number. A person can click the Track your package link and will be redirected right to the carrier website to see the current status of the delivery. 

To add a tracking number to the notification email with the Lightspeed eCom mobile app:

1. Install the Lightspeed eCom app and open it on your device.
2. In the app, go to the Orders tab.
3. Open the order you want to add a number to.
4. Tap Ship Order.
5. Tap Scan Barcode to scan the barcode. You can also enter the number manually.
6. Tap Done.

Here’s how adding a tracking number from your eCom mobile app may look:

That’s it. The tracking number will be added to the order, the order status will be changed to Shipped automatically, and the customer will receive an email notification with the tracking number.

Adding tracking number to the POS invoice

In addition to adding tracking numbers to emails, you can add them to invoices. Unlike emails, invoices will not have a clickable link that leads your customers to a website. Instead, you will have to specify the carrier service or its website, along with entering the tracking number. Customers will then need to visit the carrier’s website and enter their tracking number to view the delivery progress.

It’s recommended to add tracking numbers through the eCom admin for a better customer experience. That way, your clients can click the link right from their email to get redirected to the carrier website to see their package journey.

To add a tracking number to the POS invoice:

1. From your Retail POS, navigate to Sell > Sales history.
2. Locate the order and click it to expand.
3. Click Edit and enter details in the Sale note field. Specify the tracking number and a carrier’s name or website, so that a buyer knows where they should track their package.
4. Save the changes.
5. Click Email receipt.