Hi. How can we help?

Can I edit the Shopify URL of a product linked to Retail POS (X-Series)?

  • Available on Pro, Standard, Advanced, Enterprise
  • Available on Core, Plus


Why is my product URL overwritten Shopify?
How come my SEO isn't working on Shopify? 


  • Retail POS (X-Series) for Mac or PC
  • Shopify


No, the Shopify URL cannot be edited. The product handle in Retail POS is mapped to Shopify as the product URL. If you make a change to your URL in Shopify without updating the handle in Retail POS, Retail POS will override the change the next time it syncs to Shopify.

If the URL needs to be edited for SEO, you will need to update the handles in Retail POS in order to see this correctly on Shopify. Please reach out to Retail Support if you have questions about this. 

Additional information

How to edit products linked to Shopify

Where does the Retail POS (X-Series) product handle show up on Shopify?

How to edit product handle in Retail POS (X-Series)?

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