A terminal may be powered on and connected to your internet router, but the screen of the terminal still displays POS Offline.
When a terminal displays POS Offline, it means that the terminal is being blocked from sending outbound traffic to the Fiska service.
There a few things to check with an IT specialist:
- There are no Firewall restrictions blocking traffic.
- Internet connection is stable.
- Recommended ports are open (Port 80 with alternate 9001)
If the issue persists, we suggest plugging the terminal directly to the router and not through a hub/adapter that can bottleneck traffic. You can also try connecting it to a different network to see if the issue persists. An IT Specialist can whitelist Mac address of devices allowing outbound traffic.