Lightspeed eCom (E-Series), formerly Ecwid, integrates with Retail POS (X-Series) to help you create your own online web presence. The eCom (E-Series) Business Plan is included in all Retail POS Standard and Advanced plan subscriptions, making it easy to get started selling online:
- Create a professional website in minutes for free
- Instantly sync your Retail POS (X-Series) product catalog, customers and settings
- Expand your business to sell on social media and marketplaces
- Sell subscriptions, gift cards, services
- Get your own mobile app
Retail POS + eCom (E-Series) features
Features may change over time and availability may differ by region. Talk to your account manager to learn more.
Feature Benefits Products 70,000 Categories 10,000 Add store to any website ✔ Fully customizable store ✔ Free website ✔ Free SSL certificate included ✔ Android and iOS store management app ✔ Multilingual catalog ✔ Staff accounts ✔ Payment surcharges ✔ Handling fee ✔ Pay What You Want pricing option ✔ Video in a product gallery ✔ Product ribbons ✔ Product subtitles ✔ Repeat orders ✔ Recurring subscriptions ✔ Showing an estimated delivery time on a product page ✔ Gift сards* ✔
*Currently, gift cards can only be redeemed online. Gift cards are not synced between Retail POS (X-Series) and eCom (E-Series). Orders paid with gift cards in eCom (E-Series) sync as unpaid to Retail POS (X-Series).
Feature Benefits Add store to Wordpress, Wix, Joomla, Weebly, etc. ✔ Facebook store ✔ Instagram shopping ✔ Marketplaces (Amazon, Ebay, Walmart) ✔ ShopApp®** ✔
**ShopApp can be purchased separately.
Feature Benefits Unlimited storage, bandwidth & customers ✔ Product options ✔ 70+ payment methods ✔ Real-time shipping rates ✔ Custom shipping rates ✔ Product-specific shipping rates ✔ Order pickup ✔ Manual and automated taxes ✔ Importing products ✔ Exporting store data ✔ Digital products file storage 25GB per file Pre-orders ✔ Order creation and editing ✔ Customer group discounts ✔ Product variations ✔ Product filters ✔ Fully customizable invoices ✔ Custom order statuses ✔ Offline cash payments ✔ Tips and gratuity ✔
Feature Benefits Automated marketing emails ✔ Newsletters with Mailchimp ✔ Automatic Google Shopping ads ✔ Advertising on TikTok ✔ Sale and promotional pricing ✔ Bulk discount pricing ✔ Automatic discounts ✔ Discount coupons ✔ Automatic sitemap for Instant Site ✔ Advanced SEO tools ✔ Affiliates features ✔ Abandoned carts ✔
Feature Benefits Google Ads tracking ✔ Facebook Pixel ✔ TikTok Pixel ✔ Snap pixel ✔ Pinterest tag ✔ Google Analytics reports ✔ Tracking orders ✔ Custom tracking code ✔
How eCom (E-Series) is billed
Standard and Advanced plans
For retailers on Standard and Advanced plans, the eCom (E-Series) Business Plan is included in your Retail POS subscription and no additional payment is required.
Pro and Enterprise plans
For retailers on legacy Pro and Enterprise plans, your eCom (E-Series) subscription is billed alongside your Retail POS subscription in Retail POS. This allows you to pay for both subscriptions with one credit card.
To learn more about managing your eCom subscription in Retail POS, including cancellation, plan upgrades/downgrades, and reactivation, refer to Managing third-party app subscriptions in Retail POS (X-Series).
Getting support for the eCom (E-Series) integration
Browse the eCom (E-Series) section of the Retail POS (X-Series) Help Center for quick answers:
About Lightspeed eCom (E-Series)
Learn what eCom core functionality is available in the Online tab in Retail POS and the advanced functionality available the eCom (E-Series) Admin Panel to more effectively manage your online store.
Getting started with eCom (E-Series)
Follow the steps to get your eCom (E-Series) account, inventory, and settings set up to get started selling online faster.
- Connecting eCom (E-Series) to Retail POS (X-Series)
- Syncing your product catalog with eCom (E-Series)
- Activating products to sell online
- Adding shipping and pickup methods in Lightspeed eCom (E-Series)
- Adding payment methods in Lightspeed eCom (E-Series)
- Configuring taxes in Lightspeed eCom (E-Series)
Customizing your online store in eCom (E-Series)
Learn how to customize your online store and checkout experience to match your brand and build trust with customers.
- Designing your online store in eCom (E-Series)
- Connecting a custom domain in eCom (E-Series)
- Personalizing the checkout experience in eCom (E-Series)
- Setting up email notifications in eCom (E-Series)
Managing products in eCom (E-Series)
After setup, you can add, edit, and delete products linked to eCom (E-Series) to manage what you're selling and where.
- Editing products linked to eCom (E-Series)
- Adding and deleting products linked to eCom (E-Series)
- Filtering your catalog by channel status
Managing orders in eCom (E-Series)
Learn more about how eCom order work with Retail POS, including working with multi-outlet inventory and in-store pickup.
- How eCom (E-Series) orders work with Retail POS (X-Series)
- Multi-outlet inventory with the eCom (E-Series) integration
- Fulfilling buy online, pickup in-store orders with multi-outlet inventory
You can also check out Ecwid by Lightspeed's eCommerce guides and Academy courses for additional self-learning. Note that functionality may differ between the standalone product featured in the learning materials and the eCom integration with Retail POS.
- Chat with Retail Support in the help center or from within your Lightspeed Retail account.
- In the eCom Admin Panel, click Get Help in the top-right corner.