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About Lightspeed eCom (E-Series)

Lightspeed eCom (E-Series), formerly Ecwid, integrates with Retail POS (X-Series) to help you create your own online web presence. The eCom (E-Series) Business Plan is included in all Retail POS Standard and Advanced plan subscriptions, making it easy to get started selling online:

  • Create a professional website in minutes for free
  • Instantly sync your Retail POS (X-Series) product catalog, customers and settings
  • Expand your business to sell on social media and marketplaces
  • Sell subscriptions, gift cards, services
  • Get your own mobile app

Retail POS + eCom (E-Series) features

Features may change over time and availability may differ by region. Talk to your account manager to learn more.

  • Feature Benefits
    Products 70,000
    Categories 10,000
    Add store to any website ✔
    Fully customizable store ✔
    Free website ✔
    Free SSL certificate included ✔
    Android and iOS store management app ✔
    Multilingual catalog ✔
    Staff accounts ✔
    Payment surcharges ✔
    Handling fee ✔
    Pay What You Want pricing option ✔
    Video in a product gallery ✔
    Product ribbons ✔
    Product subtitles ✔
    Repeat orders ✔
    Recurring subscriptions ✔
    Showing an estimated delivery time on a product page ✔
    Gift сards* ✔

    *Currently, gift cards can only be redeemed online. Gift cards are not synced between Retail POS (X-Series) and eCom (E-Series). Orders paid with gift cards in eCom (E-Series) sync as unpaid to Retail POS (X-Series).

  • Feature Benefits
    Add store to Wordpress, Wix, Joomla, Weebly, etc. ✔
    Facebook store ✔
    Instagram shopping ✔
    Marketplaces (Amazon, Ebay, Walmart) ✔
    ShopApp®** ✔

    **ShopApp can be purchased separately.

  • Feature Benefits
    Unlimited storage, bandwidth & customers ✔
    Product options ✔
    70+ payment methods ✔
    Real-time shipping rates ✔
    Custom shipping rates ✔
    Product-specific shipping rates ✔
    Order pickup ✔
    Manual and automated taxes ✔
    Importing products ✔
    Exporting store data ✔
    Digital products file storage 25GB per file
    Pre-orders ✔
    Order creation and editing ✔
    Customer group discounts ✔
    Product variations ✔
    Product filters ✔
    Fully customizable invoices ✔
    Custom order statuses ✔
    Offline cash payments ✔
    Tips and gratuity ✔
  • Feature Benefits
    Automated marketing emails ✔
    Newsletters with Mailchimp ✔
    Automatic Google Shopping ads ✔
    Advertising on TikTok ✔
    Sale and promotional pricing ✔
    Bulk discount pricing ✔
    Automatic discounts ✔
    Discount coupons ✔
    Automatic sitemap for Instant Site ✔
    Advanced SEO tools ✔
    Affiliates features ✔
    Abandoned carts ✔
  • Feature Benefits
    Store design customization ✔
    Javascript API ✔
    Ecwid REST API ✔
    Access to App Market ✔
    Custom domain ✔
    Access to email notification templates ✔
    Custom checkout fields ✔
  • Feature Benefits
    Google Ads tracking ✔
    Facebook Pixel ✔
    TikTok Pixel ✔
    Snap pixel ✔
    Pinterest tag ✔
    Google Analytics reports ✔
    Tracking orders ✔
    Custom tracking code ✔

How eCom (E-Series) is billed

Standard and Advanced plans

For retailers on Standard and Advanced plans, the eCom (E-Series) Business Plan is included in your Retail POS subscription and no additional payment is required.

Pro and Enterprise plans

For retailers on legacy Pro and Enterprise plans, your eCom (E-Series) subscription is billed alongside your Retail POS subscription in Retail POS. This allows you to pay for both subscriptions with one credit card.

To learn more about managing your eCom subscription in Retail POS, including cancellation, plan upgrades/downgrades, and reactivation, refer to Managing third-party app subscriptions in Retail POS (X-Series).

Getting support for the eCom (E-Series) integration

Self-guided learning

Browse the eCom (E-Series) section of the Retail POS (X-Series) Help Center for quick answers:

About Lightspeed eCom (E-Series)

Learn what eCom core functionality is available in the Online tab in Retail POS and the advanced functionality available the eCom (E-Series) Admin Panel to more effectively manage your online store. 

Getting started with eCom (E-Series)

Follow the steps to get your eCom (E-Series) account, inventory, and settings set up to get started selling online faster.

Customizing your online store in eCom (E-Series)

Learn how to customize your online store and checkout experience to match your brand and build trust with customers.

Managing products in eCom (E-Series)

After setup, you can add, edit, and delete products linked to eCom (E-Series) to manage what you're selling and where.

Managing orders in eCom (E-Series)

Learn more about how eCom order work with Retail POS, including working with multi-outlet inventory and in-store pickup.

 

You can also check out Ecwid by Lightspeed's eCommerce guides and Academy courses for additional self-learning. Note that functionality may differ between the standalone product featured in the learning materials and the eCom integration with Retail POS.

Contacting Support

What's next?

Navigating the Online tab in Retail POS

Manage core eCom functionality in Retail POS.

Learn more

Navigating the eCom Admin Panel

Discover advanced functionality in the eCom Admin Panel.

Learn more

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