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How to refund a sale that originated from Shopify


To process a refund that originally came from Shopify.


  • Retail POS for Mac or PC
  • Retail POS on iPad
  • Shopify Integration


Process the refund as normal on Shopify.

In Retail POS:

  1. Click Sell
  2. Click Sales History
  3. Search and click on the sale
  4. Click Return Items
  5. Click Refund
  6. Select your Shopify payment type that you have selected on your Shopify settings page. In the example the payment type is set to 'Shopify Payments', but this could be different for you.

Additional Information

Your Shopify payment type is located in your Shopify app page


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