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How to issue store credit in a refund


Issue store credit back to a customer account by processing a refund.


  • Retail POS for Mac or PC


  1. Navigate to Sell > Sales History
  2. Click Process returns
  3. Select filters from the drop-down menus to locate the correct sale
  4. Click on the sale to expand it
  5. Click Return items

The Sell screen will now display the selected sale with a negative quantity and value.

  1. Add a customer to the sale (if they aren't already)
  2. Click Refund
  3. Click Store Credit
  4. Click Done to return the Sell screen

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