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Discounts and loyalty

How does loyalty work with discounts?

There are two types of loyalty used with products in Retail POS:

  • Custom loyalty amounts, where you set a fixed loyalty amount for a product.

  • Default loyalty amounts, where the loyalty value is determined by the earning ratio you set in your store.

When a custom loyalty value is set, any time that product is sold it will earn the custom loyalty value for the customer regardless of any discount applied to the retail price.   

Products with regular, ratio-based loyalty, will have the loyalty amount earned adjusted based on the new price.

Important: Using the global discount button at the end of a sale (either for a percentage or dollar amount discount) will not change the loyalty earned in the sale for any products.

If you would like more information on Retail POS's Loyalty feature, check out this article.

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