Custom development allows you to add enhancements to your online store on top of the standard features available in eCom (E-Series). This could include integrating third-party tools, adding custom payment gateway integrations, creating tailored automations for your workflows, tweaking storefront design, implementing advanced changes via the API, and more.

About custom development services for eCom

You can leverage the expertise of the in-house eCom (E-Series) customization team to set up your desired advanced functionality. This is a paid service and the price depends on the complexity of the request. Lightspeed Custom Development Terms of Use apply.

Why choose custom development?

The eCom (E-Series) custom development team is a specialized group of developers that know the eCom (E-Series) product inside and out. The team leverages their years of experience to help you find quality solutions to meet your unique business needs.

Benefits of working with the custom development team:

• Extensive expertise in eCom (E-Series) ecommerce development and portfolio of successful customizations.
• Seasoned development team consisting of a project manager, developers, and QA experts to expedite project completion in a timely manner. You can reach out to your project manager to ask any questions and share feedback any time.
• Previously implemented eCom (E-Series) custom solutions are taken into consideration, ensuring everything is compatible with no conflicts.

What can I use custom development for?

Various customization options are available to update your store’s design and features. You can also order custom development to update your storefront theme, add ways to manage store data, rearrange the checkout process, or make other modifications to the look and behavior of your store through the eCom (E-Series) API.

Custom development allows you to build desired features and capabilities on top of standard eCom (E-Series) features, like:

• Сustom features like special discount rules, dependable product options, checkout modifications like order extra fields, etc.
• Third party software integrations for inventory management, print-on-demand services, marketing platforms, etc.
• Integrations with additional shipping or payment solutions.
• Offline store integrations, like if you want to sync stock stored in an XML file on your hosting provider or need to create advanced reports.
• Modified store email notifications and invoices, like emails with product-specific logic.
• Store layout changes according to your design mockup, including headless ecommerce.
• ShopApp® (your eCom store turned into a mobile app) with custom features.
• Other enhancements to help bring your store to the next level.

Here a few ways you could use custom development to enhance your store:

• Customizing the look and layout of your storefront theme

  Your storefront is the face of your online business. It defines how your customers see and interact with your brand. You can customize it by:

  • Changing how customers interact with specific products and categories, like dependent product options.
  • Adding dynamic information to a specific place or page, like buttons, texts, or widgets.
  • Adding custom navigation to store pages.
  • Changing colors, fonts, and sizes of elements like prices, buttons, SKUs, and more.

  To make selection easier for your customers, you could make the Add to Cart button red for products in the Sale category, or you could customize how color variations and details appear on the product page. 

  

  Upselling to customers who are already adding products to their cart can help increase conversion, so you may choose to display a discount offer popup on related items after customers add a certain product to their cart.

  

  There are endless possibilities to customize the theme of your eCom (E-Series) store.

• Arranging checkout fields, discounts, and payments methods

  After selecting products, customers use the secure eCom (E-Series) checkout to enter their shipping information and payment details before placing orders. The checkout process has several sections: the cart, address information, shipping methods, payments, warnings and customer comments, and buttons.

  You can customize different parts of the process to:

  • Connect with your preferred payment method.
  • Calculate custom discount rules.
  • Integrate new shipping methods or complex custom rates.
  • Add new required and optional fields.
  • Collect additional information from customers and save it to their order.
  • Apply custom restriction or new features for your checkout process.

  The eCom (E-Series) API can also be used to develop a custom solution where eCom sends information to your server, analyzes the contents of the order, and returns the percentage or an absolute discount amount for the cart at checkout.

  You can also customize payment methods based on the customer’s location, like providing local payment methods if an order comes from within the country while limiting to PayPal if a customer orders from outside the country.

  

  You could also add additional required fields to set both pickup and return addresses at checkout, or add a surcharge to specific payment methods, gift wrapping, or rush orders.

  

• Customizing email notifications

  eCom (E-Series) includes pre-designed customer, admin, and marketing email notifications for your online store. You can edit these emails yourself, or customize according to your business workflow using the custom development team to:

  • Add text, images, instructions, promo codes, or custom elements to fit your workflow, represent your brand, and build customer trust.
  • Create custom email designs with different colors and fonts or restructure the email based on a mockup.
  • Set up the ability to send notifications to different email addresses depending on the products in the order, like if different staff members are processing orders or unique instructions are needed per product.
  • Create various kinds of automated reminders, like sending payment reminders to customers for orders that haven’t been marked as Paid in a set amount of time.
  • Create emails with links to a pre-loaded cart customers can click and go right to checkout.
  • Set up any type of triggered informational emails for employees prompting them to take an action, like verifying registered customers for a custom signup flow.
  • Set up reports with specific order analytics for you or your team.

• Managing store data and automations

  Leveraging tools for bulk order status edits, duplicating existing products, and customizable templates and notifications can save time and increase efficiency during your busy work day.

  For example, if you frequently run low on large t-shirts, you could set an email notification for your supplier when stock reaches a certain level for that item, triggering a refill for your inventory before you run out.

  You can also manage your store’s data and customize automations by:

  • Synchronizing store data with your databases (MySQL, PostgreSQL, etc) or services like QuickBooks, eFulfillment.
  • Getting notified about store events like orders updated or customers created.
  • Updating product stock, change coupon availability in bulk, and more.

  For example, you may have a separate server with a MySQL database to track stock levels for your brick-and-mortar store, but your new online store has its own stock levels you need to update separately. With the eCom (E-Series) REST API, you can access product data from other software like your MySQL database, keeping stock synced so you can sell confidently online and in store.

  You may also use a third-party fulfillment service that requires frequent updates. With documentation for their API, you can connect your store with the fulfillment service to provide the needed information. You can send information about new orders or the latest version of a current order automatically with eCom notifications using webhooks, or subscribe to notifications about store events including orders, customers, products, and categories.

Custom development pricing

eCom (E-Series)’s custom development is a paid hourly service. The total cost of the project will vary depending on the requested services and development time.

Submit a request to receive an estimated quote for your project.

Requesting custom development services

To use eCom (E-Series) custom development services, you can send a request to the customization team and get a quote. To get started:

1. Submit a customization request.
2. We'll discuss your needs via email to determine the best solution, delivery time, and estimated cost. You’ll get a dedicated project manager to manage progress that you can contact along the way to discuss.
3. The development fee (based on the quote) can be paid using a card or PayPal.
4. After payment, we schedule the start of development. When development is complete, our Quality Assurance team ensures everything works well and matches the initial project concept.
5. After successful testing, we’ll install the custom app in your online store in Disabled mode. You can enable and try it out when ready. For complex projects, you can request a demo in a test store first.

After the project is complete, you have 6 months of included support in case of any issues. If you encounter a bug, please reach out to your project manager to report it.

Requesting custom payment gateway integrations

eCom (E-Series) offers more than 70 payment gateways to accept credit card payments in your store. If you want to add other payment methods like a local payment gateway, you can either create a custom integration using the eCom (E-Series) Payment API or work with the eCom customization team to connect your store with the payment provider of your preference. A custom payment gateway can be added alongside any other supported payment gateways already linked to your eCom (E-Series) account.

Before requesting custom payment gateway integration through the eCom (E-Series) customization team, prepare the info below to speed up the process:

1. Payment gateway name.
2. API docs in English (link or a file).
3. Your payment gateway credentials or a link to the test account/sandbox.
4. Type of payment option you want to implement (payments by credit card, other).
5. Specify the store account(s).

When ready, fill out the request form. The customization team will in touch in approximately 1-2 business days with a quote.

The custom development team has performed over a hundred successful integrations of various payment systems, including Payoneer, Sezzle, Fac-payment, and more.

What's next?