Problem

Creating a purchase order results in an error page for partial orders and a spinning Saving button for new orders

Setup

• Retail POS for Mac or PC

Cause

Retail POS is trying to assign the purchase order a stock number that's already in use.

Solution

Part 1

1. Navigate to Inventory -> Products
2. Click Stock Control
3. Under Show select All Orders from the drop-down list 
4. Under Outlet select the affected outlet from the drop-down list
5. Click Update
6. Click the header Number 
7. Take note of the highest order number that has been assigned

If the order numbers are in sequence proceed to part 2 

If the order numbers are random proceed to part 3 (view additional information)

Part 2

1. Click Setup 
2. Click Outlets and Registers
3. Look for the affected outlet then click Edit Outlet 
4. Edit the order number to be higher than all currently assigned order numbers 
5. Click Save Outlet 

Part 3 

1. Click Setup 
2. Click Outlets and Registers
3. Look for the affected outlet then click Edit Outlet 
4. Edit the order number prefix to a new unique prefix 
5. Click Save Outlet

Additional Information

• This issue is caused when the order number is assigned manually by the user instead of using the automatically assigned number 
• For part 3, changing the prefix will be more effective than changing the order number if your assigned order numbers have a wide range