Problem
Accessing the edit product page returns an error - 'Something went wrong with this product' Contact Support
Setup
- Retail POS for Mac or PC
Cause and solution
Warning
You must clear the inventory value (inventory_YourOutletName) column(s) for each outlet prior to re-importing in order to avoid overwriting the products inventory value.
1. Mismatched Attributes
Variant option names are not consistent:
- Navigate to Catalog -> Products
- Search and select the product that is causing the error
- Click Export list
- Open the CSV file
- Edit the variant_option_name columns so that all variant options are the same in each column
- Save the CSV file
- Import the file to Retail POS
OR
2. Missing Attributes
Some variants have missing variant options:
- Navigate to Catalog -> Products
- Search and select the product that is causing the error
- Click Export list
- Open the CSV file
- Add the names into the missing cells under each variant_option_name column
- Alternatively, remove the names from the cells that contain this data
- Save the CSV file
- Import the file to Retail POS