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Star TSP100/100III and TSP143/143IV printer (USB) setup

The Star TSP 100/143IV receipt printer connects directly to your computer with a USB cable.

Please note that the TSP143IV is not supported via a USB connection on the iPad. For LAN connections, see Setting up your Star TSP100/TSP143IV (LAN).

What you'll need

Hardware requirements

Printer Retail-X-STAR TSP100III.jpg
Power cable Retail-X-power-cable.jpeg
USB cord Retail-X-usb-cord.jpeg
Paper roll Retail-X-paper-roll.jpg

Setting up your printer

  1. Connect the Star TSP100/143 to a power source using the provided power cable.
  2. Using the provided USB cable, connect one end to the back of the printer and the other end to your computer.
  3. Turn the printer on.

Downloading printer drivers

A printer driver is a specialized software that allows the printer to run correctly on your computer.

  • Downloading printer drivers for Mac

    1. Go to the Start Micronics website. Retail-X-driver-homepage.png
    2. Select CUPS Driver for macOS. Retail-X-CUPS-driver-download.png
    3. Once the download is complete, double-click the .zip file in your downloads folder to extract it. Retail-X-open-driver.png
    4. This will create a new folder of the same name. Open it and go to Driver.Retail-X-driver-folder.png
    5. Double-click the .pkg file here and follow the install guide instructions. Retail-X-pkg-file.png
    6. Restart your Mac.
  • Downloading printer drivers for Windows

    1. Go to the Star Micronics website. Retail-X-driver-homepage.png
    2. Click the recommended TSP100 futurePRNT Software Lite driver to download. Retail-X-drivers-windows.png
    3. When the download is complete, go to the Downloads folder on your computer.
    4. Right-click the file and select Extract all. Make sure Show extracted files is checked.
    5. Once the extraction is complete, double-click the file called Autorun with the file type Application.
    6. The Star install wizard will open. Follow the steps to install your printer.
    7. Go to Start Menu Devices and printers. Your Star printer should now be in the Devices and Printers list and be ready to use.

Setting up a cash drawer

The cash drawer connects to your receipt printer. It is triggered to open when you finish a cash sale and the printer prints the receipt.

  • Setting up a cash drawer for Mac

    1. Plug the RJ12 connector cable (the one that looks similar to a phone line) from the cash drawer into the receipt printer.
    2. Go to the following URL: http://localhost:631/printers/. This will take you to CUPS, a network printing service used by Mac computers. It allows you to set up your printers on a network, and customize options such as cash drawer setup.

      If you do not have CUPS enabled on your computer, you will receive an error screen.

      Retail-X-cups-disabled.png

      To enable CUPS on your computer, follow the instructions in our Enabling CUPS printer interface for Mac guide. Once you have enabled CUPS, you will be able to continue setting up your cash drawer.

    3. Once in CUPS, click Printers and select your printer model. Retail-X-cups-printer-list.png
    4. Select Set Default Options from the drop-down menu.Retail-X-cups-set-default.png 
    5. Click Cash Drawer Control and select Open Drawer 1 and 2.
    6. Click Set Default Options. Choosing which cash drawer to open

    Your cash drawer should be linked to your receipt printer. You can test it out by performing a test print.

  • Setting up a cash drawer on Windows

    1. Plug the RJ12 connector cable (the one that looks similar to a phone line) from the cash drawer into the receipt printer.
    2. Go to your Start Menu > Devices and Printers on your computer.
    3. Right-click on your receipt printer, and select Printer Properties > Device Settings.
    4. Change the peripheral unit type to Cash Drawer.

      Retail-X-printer-properties.png

      • To have the cash drawer open after the printer prints a receipt, set the Unit 1 and 2 options to Document Bottom.
      • To have the cash drawer open before the printer prints a receipt, set the Unit 1 and 2 options to Document Top.
    5. Click Apply.

    Your cash drawer should be linked to your receipt printer. You can test it out by performing a test print.

Performing a test print

Now that your printer is installed, you can start using it to print your receipts in Retail POS.

  1. Navigate to Sell > Sales history.
  2. Click a sale to expand it.
  3. Click Print receipt.
  4. Select the receipt template you'd like to use.

This will take you to the print preview screen. If the printer is not your default printer, click Change and select the printer from the list. You will also want to untick headers and footers and set the paper size to 72mm - 200mm or 72mm - receipt.

If you set your paper size to 72mm - 200mm or 72mm - receipt without disabling headers and footers, the printer will not auto-cut at the main receipt.

Once that's been changed you should be able to print out a receipt.

What's next?

Setting up your outlets and registers

Learn how to set up your outlets and registers for your store.

Learn more

Changing the paper roll in your receipt printer

How to change the paper roll in your receipt printer.

Learn more

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