Sales and payments made during a register closure may appear unmatched because they're showing two different pieces of information: sales made and payments taken during the open register period.

• Sales: The total value of all sales created between the opening and closing of the register. This value does not represent how much payment has been taken for the sales made within this register closure period, as payments are settled when the sales are closed.
• Payments: The sum of the total payments made against sales in the register closure period. This value does not have to be related to sales contained by the register, like in the event of an On account sale.

For example, a cashier may process $100 in sales, take in $100 in new payments, and also take a payment of $50 for an On account sale started the previous day, making the total payments amount $50 higher than the total sale amount.

While sales and payments may not always match, they should match when every sale made within the register closure period has also been paid off in this period and no other payments have come in. If there's a discrepancy, review the full details in your register closures report to compare payments against sales made.