Question

Why aren't my products syncing from WooCommerce > Retail POS?

 Setup

• Retail POS for PC and Mac
• WooCommerce Integration 

 Answer

Products between Retail POS and WooCommerce are linked based on matching SKUs. Here are some important considerations for setting up the integration:

1. Ensure there are no duplicate SKUs or product names in Retail POS and WooCommerce.
2. The SKU in Retail POS and WooCommerce should match in case sensitivity; a lowercase SKU in Retail POS cannot link to an uppercase SKU in WooCommerce.
3. There should be no spaces in the SKU in WooCommerce.
4. All products must have a SKU.
5. When linking products with variants between Retail POS and WooCommerce, ensure the SKU in the inventory tab on WooCommerce is blank. Only the variations should have a SKU.
6. A product with an attribute name must have attribute values.
7. Navigate to WooCommerce > Products > Attributes and ensure every attribute has a slug and a name.
8. Order, Type, and Category should not be used as attribute names for variant products as these are system-reserved names in Retail POS and will cause the products to fail to sync.
9. Products with a shipping weight number that starts with a leading zero will fail to sync.

Additional Information

In Retail POS, SKUs can only contain letters, numbers, and the characters ".", "-", "_", and "/". Please ensure you are using the same parameters on WooCommerce.