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Why can't I delete a product?


Cannot delete a product or the edit product page give an error "A problem occurred while saving. Please fix the errors and try again" when you try to delete a product?


  • Retail POS for Mac and PC 


The products cannot be deleted if a product or a variant is a part of:

  • Open/sent Stock Order and Stock Transfer
  • Open Stock Return
  • An open or in progress Inventory Count
  • Parked, open Layby or On-account sale
  • Any composite product as a component

You will need to close off any open consignment (Stock Order/Transfer, Stock Returns and Inventory Count), delete any composite product and complete or void any open sale that contains the product you wish to delete.

Additional Information 

Inactive and Deleted Products in Retail POS

How to bulk delete products in Retail POS

Voiding Sales Using the Retail POS sales history

Abandon an Inventory Count

How to cancel stock order

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