Updating to the minimum system requirements will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad.

This guide provides step-by-step instructions to connect your Star TSP100III/TSP143III to your devices and print receipts by Bluetooth. For more information on your Bluetooth Printer, refer to Star's Online Manual.

What you'll need

Hardware requirements

Printer

Power cable

Paper roll

Set up your printer

1. Connect the power cord to your printer and an electrical outlet.
2. Turn your printer on and wait for the blue light to stop blinking.
3. Insert your paper roll.
4. You are now ready to connect your printer by Bluetooth.

• Connect your Bluetooth

  1. Open Settings from the Windows Start menu and select Devices > Bluetooth.
  2. Click the Bluetooth toggle from Off to On.
     
  3. Select the device name (TSP-1XX-XXXXX) and click Pair.
  4. When the connection is completed, "Connect" will be displayed under the device name.

  Installing the drivers

  1. Go to the Star Micronics website.
  2. Click TSP100 futurePRNT Software Lite to download the latest driver.
  3. Head to your Downloads folder and click the Tsp100 file.
  4. From the tsp100 folder, click Autorun.
  5. From the Compressed (Zipped) Folder windows, click Extract All > Extract.
  6. From the tsp100 folder, click Autorun.
  7. In the new TSP100 futurePRNT window, click Installation > I Accept.
  8. Follow the installation steps to install the printer driver on your computer.
  9. Deselect the Launch Star Cloud Services website and click Finish once you are done.

  Connect your cash drawer

  Once you've got the printer all set up, you can connect your cash drawer.

  The cash drawer connects to your receipt printer and is triggered to open when you finish a cash or cheque sale, and the receipt is printed by the printer.

  To setup the cash drawer:

  1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.
  2. Next, head to Devices and Printers on your PC.
  3. Right-click on your receipt printer, select Printer Properties>Device Settings.
  4. Change the Peripheral Unit Type to Cash Drawer and set the Unit 1 and 2 options to Document Bottom. If you want your cash drawer to fire before the receipt prints you can set the Unit 1 and 2 options to Document Top.
  5. Save these settings and test it by performing a test print from the Sales history.

• Connect your Bluetooth

  1. On your iPad, go to Settings > Lightspeed Retail POS (X).
  2. Make sure that both Bluetooth and Local Network permissions are enabled.
  3. Open Retail POS app > Settings > Hardware.
  4. A modal will appear to add your printer. Tap Follow steps to connect and add a printer Next.
  5. To get your printer ready and perform a hardware self-test, connect your printer to a power source leaving your printer off load your receipt paper roll in your printer and close your printer’s lid shut.
  6. Press and hold the FEED button and turn on your printer.
  7. Once your hardware self-test receipt prints, tap Next
  8. Select your printer and tap Next.
  9. Select your printer model and tap Next.
  10. Under Connected printers, you will see your TSP100 model listed. Tap Add printer.
  11. Your iPad will ask you to select a Bluetooth accessory. Tap on your printer's name. There may be a delay before seeing your printer's name as compatible devices may appear.
  12.  Your printer is now connected to Retail POS. You can rename your printer, perform a Test print, or tap Finish.

  Connecting the cash drawer

  Once you've got the printer all setup, you can connect up the cash drawer.

  The cash drawer connects to your receipt printer and is triggered to open when you finish a cash or cheque sale, and the printer prints the receipt.

  To set up the cash drawer, open up the Retail (POS) app and follow the instructions below:

  1. Tap the Menu icon (☰) to open the sidebar
  2. Tap Settings and choose Hardware
  3. Select the printer you want to attach the cash drawer to
  4. Plug the RJ12 connector cable from the cash drawer into the receipt printer.
  5. On the printer settings page, toggle the Cash drawer enabled setting to On
  6. Toggle the Open cash on sale setting to On.

Printing a receipt

You can start using your printer to print your receipt in Retail POS. 

To perform a test print: 

1. Navigate to Sell > Sales history.
2. Click a sale to expand and click Print receipt.
3. Select a receipt template.
4. In the Print preview screen, make sure that your Star printer is selected.
5. Untick headers and footers and set the paper size to 72mm x 2000mm, 72mm x 200mm, or 72 mm-receipt. Once done, click Print. 

Now that your printer is all set up, you are ready to start selling!

What's next?