Updating your iPad to the minimum system requirements will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad. If declined, this will cause your printer to no longer function. To fix this, ensure that Bluetooth and Local Network Permissions are enabled in Settings > Lightspeed Retail POS (X) on your device.

Device checklist

In order to set up your receipt printer with your Mac, Windows PC, or iPad, you'll first need to make sure you have all the peripherals needed.

Cables

You will need a power cable for the printer and an ethernet cable to plug the printer into your internet router.

Receipt Rolls

Make sure you have 80mm receipt rolls. To load your receipt roll open the latch on the top right of the printer, place the roll inside, and pull some of the paper through before closing the lid.

Cash drawer (optional)

You may also wish to set up your cash drawer at the same time, to do this you'll need an RJ12 cable. This is similar to an ethernet cable but is smaller on one end.

• Downloading and installing the Epson driver for Mac

  1. To download the latest printer drivers (specialized software that helps the printer run correctly on your computer), go to Epson's website, find your printer model and click it.
  2. On the printer model page, click Software.
  3. Check the box next to Agree to the Software License.
  4. Click the Download button next to the Printer Driver for [your operating system].
  5. When the download is complete, open Finder and navigate to the Downloads folder. Double-click the file to extract it.
  6. Next, open the extracted folder of the same name.
  7. Double-click the.dmg file and the .pkg file
  8. Follow the installation guide instructions to install the driver.

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  Installing your Epson printer

  Now that you have installed the printer driver, you will need to install the printer itself, on your Mac.

  1. Navigate to System Preferences and open Printers and Scanners.

  

  2. Click the plus (+) in the bottom left corner

  

  3. Select IP along the top and follow the instructions below to enter your printer information:

  

  • Address: This is where you need to type your printer's IP address.

  • Protocol: Select Line Printer Daemon - LPD from the dropdown.

  • Queue: Leave this blank.

  • Name: This is an optional field but if you'd like to customize the name of your receipt put it in here.

  • Location: Leave this blank.

  • Use: Pick Select Software... from the drop-down. This will open up a new window.

  To print the printer's IP Address:

  • Ensure that the Ethernet cable is connected to your printer and router
  • Switch the printer off and then switch it back on
  • Wait for 20 seconds until the network configuration slip is printed.

  

  4. Search for Epson in the Filter field, select EPSON TM-T82II, and click OK.

  

  5. Once all information has been entered, click Add.

  Your printer should now be set up and ready to go!

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  Perform a test print

  Now that your printer is installed you can start using it to print your receipts in Retail POS.

  To perform a test print, follow the steps below:

  1. Navigate to Sell > Sales history

  

  2. Click a sale to expand it

  

  3. Click Print receipt

  

  4. Select the receipt template you’d like to use

  

  This will take you to the print preview screen. If the Epson is not your default printer, click Change and select the printer from the list.

  Once that's been changed you should be able to print out a receipt.

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  Connecting a cash drawer

  Once you've got the printer all set up, you can connect up the cash drawer.

  The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale, and the printer prints the receipt.

  To set up the cash drawer:

  1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

  2. Go to the following URL: http://localhost:631/printers/. This will take you to CUPS. CUPS is a network printing service used by Mac computers. It allows you to set up your printers on a network, and customize options such as cash drawer setup.

  Checkpoint

  Receive this screen? CUPS needs to be enabled for your Mac in order to proceed. Refer to our Enabling CUPS Printer Interface for Mac guide for further information.

  3. Once in CUPS, select your printer model from the list

  

  4. Select Set Default Options from the drop-down menu.

  

  5. Select Cash Drawer Control, then select Open after printing from the drop-down menus for both Cash Drawer #1 and Cash Drawer #2.

  6. Click the Set Default Options button to complete.

  

  Your cash drawer should now be all set to go! You can test it by performing a test print from Sales history

• Downloading and installing the Epson driver for Windows

  1. To download the latest printer drivers (specialized software that helps the printer run correctly on your computer), go to Epson's website, find your printer model and click it.
  2. On the printer model page, click Software.
  3. Check the box next to Agree to the Software License.
  4. Click the Download button next to the Printer Driver for [your operating system].
  5. When this download is completed, go to your Downloads folder, right-click on the file, and select Extract All...
  6. After extracting the file, a new folder will open. Double-click on the install and follow the installation guide instructions.
  7. Once installed you will see a confirmation box. Close this and continue to the next step.

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  Installing your Epson Printer

  

  You will be brought to the printer setup screen where you'll need to input the following information:

  • Model: Select Epson TM-T82II under model.
  • Name: Type in the name of your choice or leave it as default.
  • Port Type: Set this to Ethernet.
  • Port: Leave this as Auto setup.
  • Address: This is where you need to type your printer's IP address.

  To print the printer's IP Address:

  • Ensure that the ethernet cable is connected to your printer and router
  • Switch the printer off and then switch it back on
  • Wait for 20 seconds until the network configuration slip is printed.

  

  Once you've filled out these fields, click Save settings. A test receipt will be printed confirming that the printer has been successfully set up.

  Perform a test print

  Now that your printer is installed you can start using it to print your receipts in Retail POS.

  To perform a test print, follow the steps below:

  1. Navigate to Sell > Sales history

  

  2. Click a sale to expand it

  

  3. Click Print receipt

  

  4. Select the receipt template you’d like to use

  

  This will take you to the print preview screen. If the Epson is not your default printer, click Change and select the printer from the list.

  Once that's been changed you should be able to print out a receipt.

  ---

  Connecting a cash drawer

  Once you've got the printer all set up, you can connect up the cash drawer.

  The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale, and the printer prints the receipt

  To set up the cash drawer:

  1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

  2. Next, head to your Devices and Printers window on your computer.

  3. Right-click on your receipt printer, and select Printing preferences > Peripherals.

  4. Use the Peripherals drop-down menu to select Cash Drawer.

  

  5. Next, select End of Document and click open on both Cash Drawer #1 and Cash Drawer #2

  

  Tip

  If you want your cash drawer to fire before the receipt prints you can select the Start of Document option instead.

  6. Click Apply to save these settings and test by performing a test print from the Sales history

• Connecting the Epson TM-T82II to the Retail POS app for iPad

  1. Open the Retail POS app and tap the Menu icon (☰)

  2. Select Settings > Hardware.

  3. Under Receipt printers, tap Add a printer.

  

  4. A pop-up will appear. The Find a printer that's ready to add option will search and show printers that are already connected to the network. Your printer will be listed under connected printers.

  

  If your printer is not on the network, tap Follow steps to connect and add a printer.

  

  5. Perform a hardware self-test by following the on-screen instructions and tap Next.

  

  6. Select your printer brand.

  7. Select your printer model.

  

  8. Select your printer's connection type and tap Next.

  

  9. Follow the on-screen instructions depending on your connection type and tap Add printer once completed.

  10. Confirm the printer you want to add by selecting it under connected printers and tap Next.

  11. Your printer is now added and paired with Retail POS. You can choose to rename your printer, perform a Test print, or tap Finish.

  

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  Perform a test print

  Now that your printer is installed you can start using it to print your receipts in Retail POS.

  To perform a test print, follow the steps below:

  1. Tap the Menu icon (☰) to open the sidebar and select Sales history

  

  2. Tap a sale to expand it

  

  3. Tap Print receipt

  

  4. Select the receipt template you’d like to use and tap Print

  

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  Connecting a cash drawer

  Once you've got the printer all set up, you can connect up the cash drawer.

  The cash drawer connects to your receipt printer and is triggered to open when you finish a cash or sale and the receipt is printed by the printer. A manager or admin can also manually open the cash drawer directly within Retail POS.

  To set up the cash drawer, open up the Retail POS app and follow the instructions below:

  1. Tap the Menu icon (☰) to open the sidebar

  2. Tap Settings and choose Hardware

  3. Select the printer you want to attach the cash drawer to

  4. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

  5. On the printer settings page, toggle the Cash drawer enabled setting to On

  6. Toggle the Open cash on sale setting to On.