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How to send Connection Logs to Tyro help desk on Mac or PC

Objective

Uploading Tyro connection logs for Tyro payment terminals

Setup

  • Retail POS for Mac or PC

Steps

  1. Click the link https://iclient.tyro.com/logs.html from your PC or Mac on which you are running Retail POS 
  2. Click on Send to Tyro

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Additional Information

Retail POS does not have access to the logs. They are only visible to Tyro.

 

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