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Preparing your iPad for Retail POS

Getting started guide

In this article, learn how to set up one of your most important tools: your iPad. Configure your settings, install the app, and log in to begin making sales. Navigate to other articles in the guide using the carousel below.

If you’re setting up your iPad for the first time, begin by following the steps in Apple’s setup guide.

With Retail POS, your iPad will become one of your most used business tools. Before you begin making sales, you’ll need to prepare your iPad by configuring the settings, installing the Retail POS app, and logging in to your Lightspeed account. You must also set up your Retail POS store in advance, including account configuration and product catalog, ideally on a computer for the best experience.

What you’ll need

Configuring Wi-Fi and network settings

Connecting to a Wi-Fi network

ipad wifi and network settings.png

On your iPad, connect to a secure Wi-Fi network by navigating to Settings > Wi-Fi, and selecting the dedicated Wi-Fi network for your business. Enter the password, and confirm by clicking Join.

Configuring network settings

On your iPad, configure network settings by navigating to Settings > Wi-Fi, and tapping the icon next to your connected network.

The recommended options for your Wi-Fi settings are:

  • Auto-join: Enabled.
  • Low data mode: Disabled.
  • Private wi-fi address: Disabled.
  • Limit IP tracking: Disabled.

Manually set up your DNS settings by clicking Configure DNS, and selecting Manual. If there are any DNS server IP addresses listed already, remove them from this window. Click + (plus sign) to add the following Google IPv4 addresses:


Then, navigate back to Settings > Wi-Fi to save your changes.

Configuring time and notification settings

Adjusting your timezone

ipad date and time settings.png

On your iPad, set up the correct timezone for your location by navigating to Settings > General > Date & Time > Set Automatically.

Adjusting automatic updates and messaging settings

Avoid updates downloading during working hours and interrupting service by navigating to Settings > App Store > Automatic downloads, and toggling off App updates.

For security, update your operating system and browser to the latest versions when available.

Prevent FaceTime and iMessage notifications from interrupting your sales flow by navigating to Settings > FaceTime, and toggling off FaceTime. Navigate to Settings > Messages, and toggle off iMessage.

Enabling Guided Access


Guided Access limits your device to a single app and lets you control which features are available during a Guided Access session. This can keep the Retail POS app open during working hours and avoid accidental exiting of the Retail POS app, which disconnects all passive devices connected to the active device.

On your iPad, enable Guided Access by navigating to Settings > Accessibility. Under General, click Guided Access. Follow the prompts to customize.

Installing the Lightspeed Retail POS (X) app


Your employees will be using the Lightspeed Retail POS (X) app to process sales. Using Lightspeed for your business begins with installing the app on your iPad.

  1. Make sure your device is connected to your secure Wi-Fi network and a power source.
  2. Open the App Store and search for Lightspeed Retail POS (X) app.
  3. Submit your Apple credentials to authorize the app download.


Once you’ve finished installing the app, you’re ready to log in with your Lightspeed account, set up your hardware, and set up Lightspeed Payments.

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