Retail POS doesn’t support manufacturer-issued coupons, which require tax to be calculated before a coupon is applied. Tax in Retail POS is calculated after discounts are applied.

Sometimes you need to discount products during a sale, for example damaged or open-box products, or to apply promo codes. For more established discounting, you can set up promotions, employee discounts, and customer-specific pricing.

Discounting a product at checkout

While processing a sale, you may want to apply a discount to an individual product, for example slightly damaged or floor model products.

You can determine which employee roles can apply discounts to sales and set a percentage or dollar amount limit to restrict how much of a discount is allowed at checkout.

1. Click on a product in the sale to expand the details.
2. In the discount percentage field, type in the percentage to discount. Product discounts during a sale can only be a percentage.

   

3. Add a note if needed. This note is displayed on the customer receipt and recorded in the sales history.
4. Process the sale as usual. In reports, the discount will be recorded and associated with the product.

Discounting an entire sale at checkout

When processing a sale, you may want to discount the entire sale.

1. Add items to the sale.
2. Click Discount.

   

3. Select to apply the discount as a percentage or currency amount and enter the amount in the field.
   If you apply a percentage discount, the discount will apply to all current items and any you add after setting the discount amount.
4. Click Add.

   

5. Add a note if needed. This note is displayed on the customer receipt and recorded in the sales history.
6. Process the sale as usual.

Redeeming a promo code at checkout

As part of an advanced promotion, you can create promo codes that you can enter at checkout to apply the discount. To redeem a promo code for your customer:

1. Add eligible items to the sale.
2. Click Promo code.

   

3. Enter the promo code in the field. Promo codes aren't case-sensitive and cannot contain spaces.
4. Click Add.

   

5. Process the sale as usual.

Using promotion prompts on the sell screen

To assist your sales staff in upselling and offering the best experience for your customers, you can enable promotion prompts on the sell screen. This feature is enabled while creating an advanced promotion and can alert your staff to a promotion the customer is eligible for based on items in their cart.

When an item included in a promotion is added to the cart, it will trigger a message that a promotion is available.

Click Show details for the details of the promotion and to identify which item in the cart triggered the promotion prompt.

What's next?