If a gift card has been issued, or a sale using a gift card as a payment method was made and needs to be reversed, you can use the Sales history to void the sale.

Voiding a gift card sale is irreversible.

Voiding a sale using a gift card payment

Voiding sales where a gift card has been used as a payment method will re-credit the amount to the gift card.

To void a sale that used a gift card as payment:

1. Navigate to Sell > Sales history.
2. Click on the sale row to expand it.
3. Click Void.
   

   

4. Confirm the void by clicking Void sale.

The Sales history table row Status will now say Voided. You can expand the row to view details.

When you check the gift card balance, you’ll see the voided amount as Reversed in the gift card log.

Voiding the sale of a gift card

You can also void a gift card that was sold so it can no longer be redeemed.

To void the sale of a gift card:

1. Navigate to Sell > Sales history.
2. Click on the sale row to expand it.

   

3. Click Void.
4. Confirm the void by clicking Void sale.

The Sales history table row Status will now say Voided. You can expand the row to view details.

If the gift card is used in a sale, you’ll see the error message, “Gift card not activated. Please check again or enter another number.” If you try to check the gift card balance, the Add new gift card to sale window will appear and the gift card number will have an Inactive badge.

Do not reissue a gift card using the same code if the original gift card is still in circulation to avoid having two gift cards available to redeem the same amount. Reusing gift card codes is not recommended as it can increase the risk of fraudulent redemption. 

Voiding gift cards using the Retail Imports Team

If you want to void a list of gift cards, you can submit a request to the Retail Imports Team:

1. In Google Sheets or Excel, create a new file.
2. Add the list of gift card numbers to be voided. Do not use any headers.

   

   You can find gift card numbers in Reporting > Gift card report page.

3. Save and export your file as an XLSX (preferred) or CSV.
4. Verify your file before submitting to avoid issues that may cause the data import to fail.
   1. Remove special characters, like™,☺,©, etc.
   2. Erase cells with N/A so the field is blank.
   3. Format scientific numbers (4.001E+11) as regular integers (40010000000).
   4. Format all cells, including cells with numbers, as plain text. In Google Sheets, click Format > Number > Plain text.
5. Submit your file to the Retail Imports Team.

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