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How do Retail POS (X-Series) images work with Shopify?

Setup

  • Retail POS for Mac or PC.
  • Shopify Integration.

Answer

Images are only published to Shopify on the initial publish, thereafter they do not sync between Retail POS and Shopify.

  • We will send the main image only when you first publish the product to Shopify. Any additional images need to be directly imported into Shopify

  • If you remove the main image on Retail POS that won't remove the image from Shopify. You'd have to manually delete the main image on Shopify

  • If you remove the main image on Retail POS and upload a new one, that won't override an existing image on Shopify or sync to Shopify

  • If a product on Shopify has images but the Retail POS product doesn't, then uploading an image to the Retail POS product won't override the images on Shopify

  • Pulling the Shopify products into Retail POS won't bring the images

If these products were already published, you will need to unpublish the product, delete on Shopify and then republish it to sync the main image per product to Shopify.

Additional Information

What product information syncs to and from Shopify?

How to edit products linked to Shopify

If you need help bringing your Shopify images into Retail POS on the initial set up, contact our Support team.  

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