Last year, product details were moved to the Catalog to streamline how you view products in Retail POS. While most accounts now access product details through Catalog > Products, some merchants who subscribed to Lightspeed Retail prior to March 2023 may still have access to the legacy Product details page. This page will be removed from Retail POS on October 4, 2024. Most accounts will not be affected by this change.

What is the Product details page?

Previously, clicking on a product would take you to the Product details page where you could view information about your products.

Now, clicking on a product name or the pencil icon beside a product takes you to the Edit product page where you can view and edit product details. You can also click the arrow next to the product name to open an overview of product details or access the Edit product page by clicking Edit. Product details are also available on the Add product page when adding new products.

Why is the Product details page being removed?

To streamline access to key product information in Retail POS, features from the Product details page have been migrated to the Product pages, including printing labels, managing inventory movements, rearranging variants, and duplicating or deleting products.

Will this impact me?

If you subscribed to Lightspeed Retail after March 2023 or are already accessing product details on the Product pages, you will not be affected by this change.

After the Product details page is removed, clicking on a product will take you directly to the Edit product page. This change will be automatic. Information formerly found on the Product details page is now available on the Product pages.

Where can I find details on my products?

Viewing product details

1. Navigate to Catalog > Products and click on the arrow next to the product name to show the expanded product view.
2. Click on Details to view the product category, description, tags, supplier, and supplier price.

   

Viewing product history and inventory movements

1. Navigate to Catalog > Products and click on the arrow next to the product name to show the expanded product view.
2. Click on History to see the history for the product, including when and where it was created or edited.
3. Click on View Inventory Movements to view sales, returns, and transfers to other locations.

   

Viewing inventory information

1. Navigate to Catalog > Products and click on the arrow next to the product name to show the expanded product view.
2. Click on Inventory to see the current inventory levels at all locations.

   

Printing labels

To print labels for one product:

1. Navigate to Catalog > Products and click on the arrow next to the product name to show the expanded product view.
2. On the right, click Print labels.

   

To print labels for multiple products:

1. Select the products you wish to print labels for by clicking the checkbox beside each product name.
2. Click Choose an action (# selected) at the top of the list.
3. From the dropdown, click Print labels.

   

Finding average cost

Reporting availability may vary depending on your plan.

Every product in Retail POS has an average cost, or a weighted average of the supply prices at which the current units of stock were received, used to calculate the Cost of Goods Sold (COGS) in reporting.

To generate a report of the average cost of a product:

1. In Retail POS, navigate to Reporting.
2. Click Inventory reports.
3. In the Report type dropdown, click SKU name.

   

4. Update other filters as needed, then click Search.
5. If you don't see the Avg. cost column:
   1. Click the + to the right.

      

   2. Check the box for Avg. cost > Update report.

      

      The average cost of each item will appear in the Avg. cost column.

To view the cost of goods sold:

1. Navigate to Reporting.
2. Click Sales reports.

3. Update filters as needed, then click Search.

   

   The cost of goods sold will appear in the Cost of goods sold column.

What's next?