The new gift card experience will be rolling out gradually. During this period, use the Gift cards 1.0 tab in gift card articles to access standard experience instructions or the Gift cards 2.0 tab for new experience information.

After setting up gift cards in your Retail POS account, you can choose to disable the sale of gift cards at any point.

Disabling gift cards will only prevent the sale of future gift cards. Customers will still be able to redeem gift cards with outstanding balances. You can review them in the gift cards report.

Disabling gift cards

• Disabling gift cards (standard gift card experience)

  If you wish, you can stop selling gift cards in your store.

  To stop selling gift cards:

  1. Navigate to Catalog > Gift cards.
  2. Click the Enable gift cards toggle so it displays an X.

     

  3. Click Save.

  Gift cards will now be disabled and you will no longer be able to sell gift cards from Retail POS.

• Disabling gift cards (new gift card experience)

  If you wish, you can stop selling gift cards across all sales channels. Alternatively, you can change where you’re selling gift cards by updating the Sales channels at the top of the page to In-store only or Online only.

  To stop selling gift cards across all sales channels:

  1. Navigate to Catalog > Gift cards.
  2. At the bottom of the page, click Stop selling gift cards.

     

  3. In the popup window, click Stop selling gift cards. You can exit without applying any changes by clicking the X (Esc) or the Continue selling gift cards button.

     

  After confirming, you'll be redirected to the Gift cards enablement page. You can re-enable gift cards anytime by clicking Get started.

If a gift card is added to a sale after gift card sales have been deactivated, the Retail POS user won't be able to complete the sale. An error message will display and the Pay button will be deactivated until the gift card is removed from the sale.

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