Open sales can be retrieved from the sales history and continued on the Sell screen. You can only retrieve and continue a sale if you are logged into the outlet that the sale was first initiated in. For example, if a sale was parked at the Melbourne outlet you will not be able to continue this sale from the Auckland outlet.

Retrieving a parked sale 

While sales can only be parked by users who have permissions to do so, any user with Sell screen permissions can retrieve a parked sale. Refer to Setting user roles and permissions for more information.

Parked sales do not remove products from your inventory. Your inventory will only be updated when the sale is completed.

• Retrieving a parked sale on desktop

  1. Navigate to Sell > Sales history.
  2. Click the Continue sales tab.

     

  3. Select Parked from the Status dropdown, then click Search. This will filter your list of sales by Parked only.

     

  4. Locate your sale from the list of parked sales and click the Continue sale icon.

     

  5. The sale will load on the Sell screen where you can continue processing it as normal.

• Retrieving a parked sale on iPad

  1. Navigate the Sell screen.
  2. Tap Retrieve Sale.
  3. In the dropdown, tap the parked sale you want to continue.

     

     If you don't see the parked sale in the dropdown, click See All Parked Sales to go to your sales history. Locate your sale from the list of parked sales and click the Continue sale icon.

  4. The sale will load on the Sell screen where you can continue processing it as normal.

Retrieving an on account sale

You will not be able to remove items from an on account sale or cancel an on account sale in progress. If you are using the Xero integration, it is also important to not add additional items to an existing sale, as the invoice in Xero will not be updated.

1. Navigate to Sell > Sales history.
2. Click the Continue sale tab.

   

3. Select On account from the Status dropdown and click Search. This will filter your list of sales by On account only.

   

4. Locate your sale from the list of on account sales and click the Continue sale icon.

   

5. The sale will load on the Sell screen where you can continue processing it as normal.

If the customer is not paying the sale off entirely, take the payment and click the On account button to put the sale back to on account. Issue the customer an updated receipt for the sale.

Retrieving a layby sale

1. Navigate to Sell > Sales history.
2. Click the Continue sale tab.

   

3. Select Layby from the Status dropdown and click Search. This will filter your list of sales by On account only.

   

4. Locate your sale from the list of layby sales and click the Continue sale icon.

   

5. The sale will load on the Sell screen where you can continue processing it as normal.

If the customer is paying off the sale entirely, you will need to give them the products in the layby and a final updated receipt. If the customer is not paying off the sale entirely, click the Layby button to put the remaining balance back to layby.