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Opening and closing a register

Getting started guide

In this article, learn about the importance of opening your register and adding a cash float at the beginning of the day and closing your register at the end of the day. Navigate to other articles in the guide using the carousel below.

Opening and closing your register at the beginning and end of each trading day is an important part of daily procedures. By recording the start and end of each day, discrepancies are easier to catch, earnings for each day are clearly viewable, and reports stay accurate. Combined with recording cash movements throughout the day, this reduces the risk of errors or theft.

All user roles can open and close registers and perform cash movements. These permissions are the default and cannot be removed from user roles.

Opening a register

Before you can begin trading for the day, you need to open your register and add a cash float if your business trades with cash.

  1. Navigate to Sell > Open / Close.Open register page.

    To open a register on iPad, from the main menu navigate to Open Register and tap Open Register.

  2. Add an opening cash float and a note if required.
  3. Click Open Register. Your register will stay open until you close it at the end of your trading day.

Adding and removing cash

Throughout the day you may need to add or remove cash from the cash drawer. It's important to record cash movement to monitor for inaccurate counting or theft. You can leave a note to record the reason for the cash movement if required.

To add or remove cash, navigate to Sell > Cash Management. Here you can remove cash, add cash, and view cash movement activity for the day.

To add or remove cash on iPad, from the main menu navigate to Cash management. Cash management page with remove cash and add cash buttons and a record of cash movements for the day.

Cash out

You can use this option if you need to remove cash from your cash drawer for tip-outs or safe drops. Click Remove cash and select Cash out.

Petty cash out

Use this option if you need to use cash from the cash drawer for store expenses, such as cleaning products or stationary. Click Remove Cash and select Petty cash out. Remove cash dialogue box with option to select cash out or petty cash out.

Cash in

This option allows you to track cash you add to your cash drawer, such as cash that is added to increase your float amount. Click Add Cash and select Cash in.

Petty cash in

Select this option if you removed petty cash and now need to add it back to the cash drawer, such as change from store expense purchases. Click Add cash and select Petty cash in. Add cash dialogue box with option to select cash in or petty cash in.

Closing a register

Closing your register at the end of the day allows you to total up your payments based on physical cash counts and printed credit card receipts, then compare this to sales and payments recorded in Retail POS.

It is best practice to close each register at the end of each trading day. This allows you to refer back to payment information in the future at a daily level. Leaving your register open for multiple days in a row can make it more difficult to pinpoint certain payments or issues at a later date.

  1. Navigate to Sell > Open / Close.

    To close a register on iPad, from the main menu navigate to Close Register, and tap Close Register.

  2. Count all the cash in the cash drawer and enter the value into the Counted ($) field beside the expected amount. This should include cash payments, floats and cash movements.Close register page with count cash area highlighted.
  3. Complete your card payment terminal end of day process to calculate the sum of takings for that day. Confirm that the value is reflected in the register closure. Input the value into the Counted ($) field beside the expected amount.
  4. If you're using additional payment types, enter the Counted ($) value for each payment type.
  5. Add a note in the closing summary if required.
  6. Click Close Register.Close register page with close register button displayed.
  7. If required, click Print Last Summary to print or save a .pdf of the closing summary for your records.

Once you complete your register closure, all cash including any cash movements and float will be recorded as removed and Retail POS will assume that nothing is left in your physical cash drawer. If you are carrying across your float to your next day of trading, you'll need to input the float value when you next open your register.


If your physical count is less than your expected count in Retail POS, this difference will be recorded as a shortfall. If it is more than the expected count, the excess amount will be recorded as an overpayment.

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