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January product updates


Lightspeed Retail POS


Product types to Product categories


Product types are becoming Product categories in Retail POS! 

As part of this change, we've also added sub-categories. You can now create multi-level sub-categories to organize and track your product catalog at a more granular level.

  • Create up to 2 additional levels (Level 2 and Level 3) of sub-categories per category
  • Level 2 and Level 3 sub-categories support up to 1000 combinations
  • More accurate granular reporting

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Public beta

Track and streamline your services with service orders


We’ve added a dedicated service orders module that allows you to track service jobs. With seven different statuses and the ability to create service notes, you can streamline your workflow while reducing errors and lost jobs. This module makes managing your service jobs directly from your POS easier.

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Join the public beta for service orders

This module is free until March 31st as part of the public beta for Lean, Standard and Advanced plans. If you're interested in the service module, please reach out to your Account Manager. 

Lightspeed eCom


Allow customers to earn Loyalty points online with Lightspeed eCom


Loyalty doesn't stop at the store door and now your customers can earn loyalty dollars when making online purchases through your Lightspeed eCom integration. Create a seamless loyalty experience by offering your exclusive perks both online and in-store, so your customers can shop how they like without missing out on loyalty.

Coming soon: Give customers the ability to view their loyalty balance online, so they can know how much they have available to spend when browsing your catalog.

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Buy online, pick up in-store across locations now available with Lightspeed eCom


Give your customers the option to buy online and pick up in-store whenever suits them, so you never miss a sale. When making online purchases your customers can choose which of your stores they would like to collect from as well as what day and time they wish to pick up the order. The item will then be deducted from your inventory in real time and create a fulfillment request at the selected location.

Online stores will show pooled inventory across locations that are pick-up locations. This may require the stock to be transferred between locations to fulfill a pick up request. Our next phase of work for Buy Online, Pick Up In-store will sync location specific inventory levels so every order can be fulfilled from in-stock items.

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Lightspeed Reporter

Coming soon

Receive alerts when your register is opened or closed


Lightspeed Reporter users will soon have the ability to receive push notifications when a staff member opens or closes the register for the day. This new feature will give you full visibility to ensure your store is open and closed on time.

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