The Honeywell Voyager barcode scanner comes in a corded (1200g) or cordless (1202g) model. Both models don't need software installation or reconfiguration. Depending on your model, all you need to do is plug the scanner or the base into an available USB port as Retail POS works with the factory default settings of the Honeywell Voyager. Before using your barcode scanner, we recommend charging it for 4 hours.

Cordless scanner setup  (1202g model)

With the cordless scanner setup, the base provides the link between your barcode scanner and your computer. To establish this link, put your scanner on the base. The scanner will make a two-tone beep. 

To better understand if your scanner and base are working, scan a barcode and listen for beeps and look at the LED lights. 

Base

Red LED light: the base is powered on. 

Green LED light (flashing): the scanner is charging.

Scanner

Green LED light and single beep: the barcode is successfully scanned. The scanner is linked to the base. 

Error beep: the barcode is unsuccessfully scanned. The scanner is not linked to the base. 

Troubleshooting

As the Honeywell Voyager scanners don't need software installation or reconfiguration, they should work as intended and have only a few troubleshooting options.

If your barcode scanner is not scanning barcodes correctly, you might need to reset the scanner to its factory default settings. To do so, scan this barcode:

For more information, check out the user guide. If the factory reset does not work, here are some other recommendations: 

• Unplug and plug the scanner back into its USB port.
• Unplug and plug the scanner into a different USB port. 
• Unplug the scanner, restart your computer and plug the scanner into a different USB port. 
• Plug the scanner directly into the computer's USB port (no USB hub). 
• Try scanning into a program like Notepad or Word rather than Retail POS. This will isolate it's a computer and scanner problem. 

Mac users

If you are a Mac user, it is important to not do the keyboard identification process when you plug in your barcode scanner. Cancel the process if you are prompted to identify a keyboard after plugging in the barcode scanner. 

If you accidentally identify your keyboard: 

1. Go to Settings and re-identify your keyboards. 
2. Press the Tab key on your keyboard. 
3. When asked to press the key next to the shift key, press Tab again. 
4. Try scanning a barcode into Retail POS. 

If that doesn't work: 

1. Unplug the scanner. 
2. Open Terminal.
3. Type sudo rm /Library/Preferences/com.apple.keyboardtype.plist and press Enter.
4. Enter your computer password if you are prompted followed by Enter.
5. Plug in your scanner. 
6. When the keyboard identification window appears, immediately close it without making any changes. 
7. Try scanning a barcode into Retail POS.