Lightspeed Payments allows you to accept all major credit and debit cards, as well as Apple Pay and Google Pay. Eligible Retail POS merchants can take payments with Lightspeed Payments both in-store and online via their eCom (E-Series) store, and manage both Lightspeed Payments accounts in Retail POS.

Requirements to use Lightspeed Payments on eCom

Before setting up Lightspeed Payments, make sure your store meets the following requirements:

1. Your eCom store has legal pages, including:
   • Privacy Policy
   • Shipping, refund, and return policy
   • Terms and conditions
   • Payment methods
   • Contact information
2. You have set up your product and shipping settings in your eCom store, including:
   • Adding images to all of your products
   • Ensuring your homepage and product content no longer have placeholder text
   • Adding shipping methods that match your shipping policy

Applying for Lightspeed Payments for eCom (E-Series)

You can apply for Lightspeed Payments for all your locations, including your eCom store, in a single application. Follow the steps to apply for Lightspeed Payments. When prompted to select a location, make sure that Lightspeed eCom is one of your selected locations.

If you don't see the self-service application module or Apply to Enable button in Retail POS, you can contact your sales representative to apply for Lightspeed Payments.

Understanding more about using Lightspeed Payments with eCom

When you have successfully connected your Lightspeed Payments to your eCom store, use the following sections to learn more about refunding payments, reporting, chargebacks, and getting paid.

Refunds

For omnichannel merchants using Retail POS (X-Series) and eCom (E-Series), refunds with Lightspeed Payments must be processed through Retail POS.

To refund a payment directly to the customer's card with standalone eCom (E-Series), the refund will need to be processed in your eCom store.

To refund the payment as a store credit or cash, refund the item in Retail POS.

Reporting

Payments processed via Lightspeed Payments in your eCom store will be recorded in your eCom and Retai POS (X-Series) Merchant Portals. These will also be recorded as sales in the sales history on Retail POS.

Refer to the Reporting with Lightspeed Payments article for more information.

Chargebacks

A chargeback is a dispute initiated by a customer through their bank to reverse payment on a completed transaction. As a merchant, you can choose to either dispute the chargeback or choose to accept the chargeback.

Refer to the Guide to the chargeback process article for more information.

Payouts

For US merchants using Lightspeed Payments, it will take two business days for transactional funds to be paid out. This payout is the transaction amount, minus associated fees.

Refer to the Getting paid with Lightspeed Payments for Retail POS (X-Series) article for more information.

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