Lightspeed eCom sends three types of email notifications: emails to your customers about their order, admin notifications to your company email, and automated marketing emails to your clients. You can adjust what notifications to send. You can also make updates to your email template like adding your brand logo, company info and changing senders’ name in the emails.

Learn how to make further design changes to email templates in the article Editing email notification templates.

Enabling or turning off email notifications

All email notifications in your store are enabled by default. That includes both emails that are sent to shoppers and to your company email. If you don’t need some of the notifications, you can disable them to keep your inbox clean. For example, if you don’t want to receive a copy of all emails that are sent to customers, you can turn that option off.

To enable or turn off email notifications:

1. From Retail POS, go to the Online > Webstore > Notifications.
2. Click on the toggle near the admin or customer notification to enable or disable it. 
3. If you don’t want to receive a copy of customers’ emails, scroll down to Admin notifications and turn off the Receive copy of all customer notifications toggle.

Changing admin addresses to receive emails

Your login email for Lightspeed eCom is automatically set as your email address for admin notifications. However, you can choose another address to receive admin notifications as well as to add extra addresses.

You can check your Lightspeed eCom login email in the eCom admin, in My Profile > Profile.

To change the email address for store admin notifications:

1. From Retail POS, go to Online > Webstore > Notifications.
2. Scroll down to Admin notifications.
3. Click Edit next to Admin email addresses.

4. Specify the email you want the admin notifications to be sent to:

   

5. Click Add email address if you want to receive notifications to more than one email.
6. Click Save.
    

Adding logo and changing sender in emails

When customers receive email notifications from your store, they will see your store name as the sender's name. You can change the sender's name and upload your company's logo to email notifications to help customers quickly identify you in their inboxes:

To make these changes, go to Online > Webstore > Notifications in your Retail POS and locate the Logo and Sender’s name options.

By default, customers will see ecom.notifications@lightspeed.app as the sender’s email address in your email notifications — this is the eCom standard email address for sending emails. If you have an email address on your own domain, you can set it as the sender's email for your store’s notifications.

Changing your company information in emails

You can easily update the essential company information contained in your email notifications like your store name and public email, physical store address and phone number, a link to your store website, and links to your social media accounts. 

This information is taken from your store settings and is displayed at the bottom of your email notifications:

To change or update the company info displayed in emails:

1. In Retail POS, go to the Online tab > Settings. In the General tab, scroll down to the Company address section.
2. Change information about your store’s name, address, phone, or social media in the corresponding fields.
3. Save the changes.

After you save the changes, the updated info will be displayed in all customer notifications.