The information contained in this article is only applicable for Retail POS merchants that created their eCom store through Retail POS after February 2, 2022. If you have an existing eCom store or created your eCom store through Retail POS prior to February 2, 2022, refer to our Setting up products when using the eCom (E-Series) integration (for merchants provisioned before February 2, 2022) guide.

What product information syncs to eCom?

Product information that DOES sync:

Product information that DOES NOT sync:

Product information synchronization rules

The following synchronization rules apply to the Retail POS and eCom integration:

Adding new products to eCom

Retail POS is the system-of-record for the Retail POS-eCom integration and new products should be created in Retail POS.

All products created within Retail POS will be automatically added to the connected eCom store as a disabled product. This is denoted by the Channel column of the Retail POS product catalog.

Once created, the product can be enabled in Retail POS to be made available for purchase on eCom. Refer to the Enabling and disabling products linked to eCom section below for further steps.

For more information on adding products in Retail POS, refer to our How to add products into Retail POS (X-Series) guide.

Editing products linked to eCom

Once connected, Retail POS is the system of record. Products should be edited in Retail POS to ensure information is shared correctly between each platform.

To edit products in Retail POS:

1. Navigate to Catalog > Products and locate the product you wish to edit, using the filters if necessary.
2. Click the product to expand and select Edit from the options displayed.
3. On the edit page, you can edit the information as desired and click Save to apply the changes. 
4. When saved, applicable changes (outlined in the What product information syncs to eCom? above) will be sent to eCom.

If you wish to make eCom-only product edits, this will need to be done within eCom.

It's important to note that any information that would normally sync to eCom from Retail POS (outlined in the What product information syncs to eCom? above) will be automatically updated in eCom the next time the product is edited and saved in Retail POS.

Editing products with the Sell Online tab

For retailers integrated with eCom (E-Series), products can also be edited using the Sell Online tab. The Sell Online tab is only accessible to retailers integrated with eCom (E-Series).

If you are not integrated with eCom (E-Series) or are also integrated with other e-Commerce integrations, such as BigCommerce, or WooCommerce, the Sell Online tab will not be available on the Edit Product page.

This tab simplifies the product information fields to only those that are relevant to selling products on eCom (E-Series), allowing you to get your product set up and sold online faster.

To use the Sell Online tab:

1. Navigate to Catalog > Products and locate the product you wish to edit, using the filters if necessary.

   

2. Click the edit pencil to the right of the product, which will take you to the Edit Product page.

   

3. Next, click the Sell Online tab.

   

4. On the Sell Online tab, the product information fields will be simplified to those that are relevant to selling products on your eCom (E-Series) store. Enter your product information into these fields as desired.

   

5. Once the product information has been entered, you can select which platforms you wish to sell the product on:
   • Sell on Point-of-Sale: by default, the Sell on Point-of-Sale option will be selected. This allows you to sell the product using your Retail POS account.
   • Sell online: to publish the product to eCom (E-Series) when saved, select the Sell online checkbox. If you do not wish to publish your product to eCom (E-Series) when saved, simply leave this unchecked.

   

6. To finish editing the product, click Save to apply your changes or Cancel to discard them.

   

Activating and deactivating products linked to eCom

You can toggle the visibility of a product for both eCom and Retail POS within Retail POS, allowing you to sell a product in-store only, online only, or both in-store and online.

This can be useful for seasonal products, products that are not currently being sold but may be sold again in the future, or if you simply wish to sell a different range online than in-store.

Activate or deactivate individual products

To activate or deactivate products linked to eCom individually:

1. Navigate to Catalog > Products

   

2. Locate the product you wish to enable or disable, using the filters if necessary, and click to expand

   

3. Click Manage Channels from the options

   

4. Click the In-store or Webstore toggles to enable or disable the product, depending on where you wish the product to be available for sale

   

These changes will be applied automatically and the product activated or deactivated in eCom. The Channels column on the Catalog page will be updated to denote where the product is currently available.

Activate or deactivate products in bulk

To activate or deactivate products linked to eCom in bulk:

1. Navigate to Catalog > Products

   

2. Use the checkboxes to select the products that you wish to activate or deactivate.

   

3. Once all your desired products are selected, click Choose an action (X selected) at the top of the page and select Activate products on channels or Deactivate products on channels.

   

4. Select the channels (In-Store and/or Webstore) you wish to either activate or deactivate the selected products for, then click Activate on channels or Deactivate on channels to finish.

   

These changes will be applied automatically and the product activated or deactivated in eCom. The Channels column on the Catalog page will be updated to denote where the product is currently available.

If you manage your product catalog via a spreadsheet, product online status is included in product exports and can be edited in spreadsheets. For more information on importing and exporting products using spreadsheets, visit our article Importing products in bulk.

Deleting products linked to eCom 

If you wish to permanently delete a product from eCom, you must delete it through Retail POS. Products deleted in eCom will not sync back to Retail POS and therefore will remain active on online channels. For information on how to delete products in Retail POS, visit our articles How to delete a product and Deleting products in bulk.

If you wish to keep a product in your Retail POS catalog but not sell it online, you should deactivate the product for online channels in Retail POS.

Filtering your catalog by channel status

You can use the channel status filter to filter your catalog by the channel statuses applied to your products. By default this filter is set to All statuses, any channel.

Status and channel

Use the first drop-down to select the status of the product and the second drop-down to specify which channel you wish to display:

• All statuses, Any channel: display both active and inactive products on any channel,
• Active, Any channel: display active products on any channel (can be active on either in-store or webstore).
• Active, In-store:  display active products for sale in-store.
• Active, Webstore: display active products for sale on your webstore.
• Inactive, Every channel: display only inactive products on every channel (must be inactive on both in-store and webstore).
• Inactive, In-store:  display only inactive products in-store.
• Inactive, Webstore: display only inactive products on your webstore.

Important

• Once your Retail POS and eCom accounts are connected, Retail POS becomes the system of record.
• You should manage your product catalog, pricing and inventory information in Retail POS to ensure everything stays accurate and up-to-date.
• eCom syncs important information back to Retail POS such as sales and inventory levels
• For information on setting up the Retail POS-eCom integration, refer to our eCom integration setup guide.