- Available on Pro, Standard, Advanced, Enterprise
- Available on Core, Plus
The information contained in this article is only applicable for Retail POS merchants that created their eCom store through Retail POS before February 2, 2022, or who have integrated an existing eCom store.
If you created an eCom store through Retail POS after February 2, 2022, refer to our Setting up Lightspeed eCom (E-Series) guide.
What product information syncs with Retail POS and eCom?
Product information that does sync:
| Retail POS | eCom |
| Name | Name |
| Description | Description (Initial Import Only) |
| SKU | SKU |
| Tags* | Categories (Limit: 75 pp)* |
| Attributes | Options |
| Attribute Values | Option Values |
| Active/ Inactive | Product Availability |
| Inventory | Quantity in Stock |
| Retail Price | Pricing |
| Images** | Images** |
*The tags that a product has in Retail POS are converted into eCom categories after import. If you later add a tag to a synced product in Retail POS, it will not be synced. See synchronization rules below for further information.
**Images are only synced from Retail POS to eCom at the initial sync. Products imported from eCom to Retail POS will not sync images. See synchronization rules below for further information.
Product information that does not sync:
| Retail POS | eCom |
| Handle | N/A |
| Brand | N/A |
| Product category | N/A |
| Supplier | N/A |
| Supplier Code | N/A |
| Supplier Price | N/A |
| Reorder Points | N/A |
| Reorder Quantity | N/A |
| Tax | N/A |
| N/A | Weight, Ibs |
| N/A | UPC |
| N/A | Brand |
| N/A | Shipping Dimensions |
| N/A | ‘Compare to’ Price |
| N/A | Product Subtitle |
| N/A | Low Stock Threshold |
Product information synchronization rules
The following synchronization rules apply to the products that are synced between Retail POS and eCom:
| Retail POS → eCom | eCom → Retail POS |
| When a product is updated in Retail POS, only the name, stock, SKU, and price are automatically updated in eCom. Images DO NOT sync after initial publishing to eCom. |
When a product is updated in eCom, the information DOES NOT sync back to Retail POS. You must use Retail POS as the system of record for product information. Images ARE NOT updated as you may have a higher resolution image attached to your product in eCom. |
| When a variant is added to a product in Retail POS, and the product is already synchronized with eCom, this variant will be automatically added to eCom. | When a variant is added to a product in eCom, and the product is already synchronized with Retail POS, the variant will not be added to Retail POS.
You must use Retail POS as the system of record for adding a variant if you wish for both platforms to have this variant. |
| Deactivating a product in Retail POS will unpublish the product in eCom. When a product is activated in Retail POS, it will be enabled in eCom. | Disabling a product in eCom, it will not be deactivated in Retail POS. When a product is enabled in eCom, it will not be activated in Retail POS. |
| Deleting a product from Retail POS won't delete it from eCom. You may still want this product to be available online. | When a product is deleted in eCom, it will not be deleted from Retail POS. |
| Retail POS products with Product Tags are converted into categories when imported to eCom. If the category already exists in eCom, the product is assigned to the existing category. If the category doesn't exist in eCom, the category is created. If you add a tag to a synced product in Retail POS after the initial sync, it will not be synced to eCom. |
The categories that a product has in eCom are converted into Retail POS tags after import (the limit is 75 categories per product). If you later add a category for a synced product in eCom, the tag is not added in Retail POS. |
How to sync products between Retail POS and eCom
Once you have integrated your eCom account with Retail POS, you will need to synchronize your products.
The Retail POS-eCom integration supports Standard products and Products with variants. You can upload your entire product catalog from Retail POS to eCom; from eCom to Retail POS, or configure separate product lists for each platform as desired.
Product import is undertaken within your eCom admin panel and cannot be done within Retail POS.
Things to be aware of before the synchronizing products:
- The tax configuration in Retail POS should be the same in eCom (i.e. both set to tax exclusive).
- The currency used in eCom should match the currency in Retail POS.
- To import products from eCom to Retail POS, each product needs to have a name and a SKU (and each variants should have a unique SKU).
- Composite products are not supported in eCom and cannot be imported.
To synchronize your products, follow the steps below:
- From your eCom admin panel, navigate to Catalog > Products and click Listed on Lightspeed Retail.
- Click Upload eCom products to Lightspeed or Upload Lightspeed products to eCom.
- Select one or more products to be imported; products can be searched by name or SKU. To import all products, click Upload all instead.
- Once all products have been selected, click Add products to begin the import.
- The sync status will be displayed on the Products listed on Lightspeed page in your eCom admin panel until completed.
Once products have been imported from Retail POS to eCom and/or eCom to Retail POS, the system of record is Retail POS.
Please use Retail POS to update product information accordingly. Refer to the product information synchronization rules drop-down above for further information.
- Once your Retail POS and eCom accounts are connected, Retail POS becomes the system of record.
- You should manage your product catalog, pricing, and inventory information in Retail POS to ensure everything stays accurate and up-to-date.
- eCom syncs important information back to Retail POS, such as sales and inventory levels.
- For information on setting up the Retail POS-eCom integration, refer to our setup guide.