If you have an existing eCom store or created your eCom store through Retail POS before February 2, 2022, refer to Setting up products with eCom (E-Series) for merchants provisioned before February 2, 2022.

When you connect your Retail POS catalog to Lightspeed eCom, all your products are synced automatically. However, you must first activate products for online selling so they appear in your online store and some information may need to be manually adjusted. Afterwards, you can add and delete items linked to eCom. 

Understanding how information is shared between Retail POS and eCom ensures your information remains accurate across your business as you make changes to your catalog.

Product information that syncs to eCom

Some product information automatically syncs to eCom, including:

Product information that does not sync to eCom

Some product information does not sync to eCom and must be manually added, including:

Understanding product information synchronization rules

What syncs between Retail POS to eCom and eCom to Retail POS may vary. To ensure your product information remains synced between your offline and online stores, it's important to understand the integration synchronization rules.

Updating products rules

When a product is updated in Retail POS, the name, description, stock, SKU, and price are automatically updated in eCom.

When a product is updated in eCom, the information does not sync back to Retail POS. You must use Retail POS as the system of record for product information.

Adding or updating images rules

Images will also sync to eCom when adding or updating them in Retail POS.

Images updated in eCom will not be updated in Retail POS.

Adding product variants rules

When a variant is added to a product in Retail POS, this variant will be automatically added to eCom.

When a variant is added to a product in eCom and the product is already synced with Retail POS, the variant will not be added to Retail POS. You must use Retail POS as the system of record for adding a variant if you wish to have this variant across platforms.

Activating and deactivating products rules

When a product is activated in Retail POS, it will be enabled in eCom. When a product is enabled in eCom, it will not be activated in Retail POS.

Deactivating a product in Retail POS will deactivate the product in eCom. Deactivating a product in eCom will not deactivate it in Retail POS.

Deleting products rules

Deleting a product from Retail POS will delete it from eCom. If you want to sell a product in-store but not online, use the channel toggles to enable it for in-store only.

When a product is deleted in eCom, it will not be deleted from Retail POS.

Syncing inventory levels for multi-outlet inventory

Multi-outlet inventory allows you to combine inventories from multiple Retail POS outlets and sync to your eCom store. This is a quick and convenient way to make inventory from one or more of your Retail POS outlets available online for your customers to purchase.

1. In Retail POS, navigate to Setup > Apps > eCom and click the pencil icon.
2. Scroll to the Sync inventory levels section and select the checkbox for each Retail POS outlet you wish to sync inventory with eCom.  By default, the outlet linked to the register you have chosen for eCom orders will be included. If you do not wish inventory to sync from this outlet, you will need to change the register linked to eCom.
3. Click Save changes. The inventory from these outlets will automatically combine and display on your eCom store.

What's next?