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Transferring your Retail POS account to a new account owner

If you are selling your business or changing ownership, you may wish to transfer your store or some of your store's data to the new owner. For information on how to do this, check out the steps below:

Option 1: Transferring product and customer data

If you wish to transfer your business to another owner, but do not want them to have access to any of the existing sales history and reporting, you can export your product and customer data before handing this off to the new owner.

To learn more about exporting your data from your account, click here.

Once you have exported the data you need, you can cancel your current account and the new owner can create a brand new Retail POS account and subscription. They can then import the product and customer data you've given them into their new store.


Please make sure you export the data you want before canceling the account. Once the account is canceled the data will not be recoverable.

Option 2: Transferring your store ownership to another user account


This method will not update your billing information. The new store owner account will assume responsibility for billing. If you would like to change your billing information as part of transferring ownership, follow the steps under Option 3.

You can now transfer ownership of your account to another admin user in your Retail POS store.

If you would like to transfer the ownership of your Retail POS account over to another admin user in your store, you’ll need to do the following steps:

1. Log in to your Retail POS store with your account owner account. This is the admin user that is created when you first signed up for your account.

2. Go to Setup > Users. The account owner user will be specified under Role as an account owner, admin.


3. Click on the account owner's name to open the user information.


4. Scroll down to the role section and click Transfer ownership to another admin.


5. You will now need to choose another admin account to transfer ownership to.



The email address for this admin account must be verified before they can assume ownership of the account.

6. Enter your password and click Transfer account ownership to confirm this change.


7. Once you have completed these steps, an email will be sent to the new account owner informing them about their new roles and responsibilities.

Option 3: Transferring your entire store

If you are selling your business and wish to transfer your entire Retail POS account over to a new account holder with all information as is, you’ll need to do the following steps:

1. Go to Setup > Billing.

2. At the top of this page you will see your billing information including your credit card details. Locate the Edit card details link next to your credit card details and send this link to the new owner. This link will allow them to assume control of the billing of the account.


Ensure you complete this step before moving on to step 3.

3. Next, up, navigate to Setup > Users in your Retail POS store. Find the account owner account and change the email address to the new account holder. The new owner will then need to send themselves a “Forgot Password” link from the store sign-in page so that they can access the account.

Important: The user you change needs to be the admin user that is created when you signed up for your account, as this is the account owner.

The subscription holder is determined by the account owner's email on the Retail POS account and the billing record. The subscription can only be changed with express permission via an email sent from the account owner's email.

Transferring ownership can be a complicated process and requirements vary from region to region. If you are after further information, we recommend seeking legal advice.

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